KERRI OGDEN
Long Island
Summary
Accomplished Dispatcher and Assistant Manager with a proven track record at Southern Air Heating And Cooling, adept in stress tolerance and effective communications. Enhanced customer satisfaction and operational efficiency through expert dispatching and relationship-building. Skilled in data entry and prioritizing calls, consistently delivering results by improving service quality and team performance.
Overview
16
16
years of professional experience
Work History
Dispatcher
Southern Air Heating And Cooling
09.2007 - 06.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and the customer to coordinate their maintenance/repair.
- Enter payroll.
- Order parts/supplies needed and if required file appropriate warranty information.
- After market sales.
- Maintain excellent customer service.
Assistant Manager
Lynchburg AMF
06.2005 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Rustburg High School
Rustburg, VASkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Database Maintenance
- Dispatching field personnel
- Closing tickets
- Effective Communications
- Delegating Work
- Call Center Software
- Prioritizing calls
Timeline
Dispatcher
Southern Air Heating And Cooling
09.2007 - 06.2021
Assistant Manager
Lynchburg AMF
06.2005 - 09.2007
High School Diploma -
Rustburg High School
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