Ketie Charleron
Norfolk
Summary
Dynamic and adaptable professional with a proven track record at Amazon Inc, enhancing customer satisfaction through exceptional service and innovative inventory management. Skilled in cultural sensitivity and active listening as an Interpreter, adept in teamwork, problem-solving, and computer skills. Demonstrates a dependable commitment to achieving excellence in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Custom Immigration position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Airman
US Navy
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Associate
Amazon Inc
08.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Interpreter
Cyracom Intl
09.2019 - 11.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
Interpreter
LaRed Health Center
07.2018 - 09.2019
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
Packer
Dart Container Corporation
09.2013 - 07.2018
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
Bachelor of Arts - Criminal Justice Administration
Phoenix University
Phoenix, AZLaurel Senior High School
Laurel, DE05.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Computer Skills
Timeline
Airman
US Navy
03.2022 - Current
Associate
Amazon Inc
08.2021 - Current
Interpreter
Cyracom Intl
09.2019 - 11.2021
Interpreter
LaRed Health Center
07.2018 - 09.2019
Packer
Dart Container Corporation
09.2013 - 07.2018
Bachelor of Arts - Criminal Justice Administration
Phoenix University
Laurel Senior High School
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