Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keturah Moye

Suffolk

Summary

Results-driven administrative and customer service professional with extensive experience in human resources coordination, office administration, and client relations. Demonstrated expertise in employee onboarding, compliance management, personnel recordkeeping, and process improvement to support organizational efficiency. Proven ability to manage customer-facing roles in retail and healthcare environments, ensuring service excellence and adherence to regulatory standards. Proficient in Microsoft Office Suite and various data management systems, with strong organizational, communication, and problem-solving skills. Recognized for professionalism, adaptability, and a consistent commitment to operational excellence.

Overview

8
8
years of professional experience

Work History

Personnel Coordinator

365 Health Services
02.2024 - 04.2025
  • - Coordinated and facilitated the recruitment process, including posting job openings, reviewing resumes, conducting interviews, and making hiring recommendations
  • - Managed employee onboarding process, ensuring all necessary paperwork was completed accurately and timely
  • - Maintained accurate personnel records for all employees, including personal information, employment history, training records, and performance evaluations
  • - Conducted orientation sessions for new hires to familiarize them with company policies, benefits programs, and organizational culture
  • - Served as a point of contact for employees regarding HR-related inquiries or concerns
  • - Collaborated with payroll department to resolve any discrepancies related to salary/wage payments or deductions
  • - Ensured compliance with federal/state labor laws/regulations related to employment practices (e.g., equal opportunity employment)
  • - Created training materials/manuals for various HR processes (e.g., onboarding procedures) to ensure consistent implementation across departments/locations

Retail Product Manager

Savage X Fenty
02.2022 - 01.2024
  • - Partnering with Leadership to maintain inventory controls by accurately receiving/transferring product, leading inventory counts, floor updates, and back-of-house organization.
  • - Assisting and supporting the execution of the store's floor restocking standards by training store teams to execute and maintain established systems properly.
  • - Maintaining an awareness of our current products, day-to-day customer service, visual merchandising, and operational standards.
  • - Striving for excellence by actively improving day-to-day customer service, visual merchandising, and operational standards.
  • - Staying well informed and knowledgeable on our XTRA VIP Membership model, promotions, and benefits. Participating in ongoing training regarding technology upgrades and new systems.
  • - Driving sales by engaging customers, suggestive selling, sharing, and demonstrating product knowledge and expertise.
  • - Actively engaging our guests and VIP members by providing an experience centered around body positivity, product knowledge, and authenticity.
  • Working on additional projects as directed by management

Warehouse Quality Control

Pitney Bowes
02.2021 - 02.2022
  • - Responsible for organizing and identifying the mail to be processed by grouping letters, flats, and postcards, and separating the mail that has been quality checked from mail that has not been checked.
  • - Reviewing pickup slips received from driver’s route to ensure all slips have been received and reviews container count.
  • - Recognizing Multi Lone Optical Character Reader compatible mail, overweight’s, Fast-forward, and non-Fast-forward mail to organize for proper processing.
  • - Identifying customers’ mail by using meter lists and other tools
  • - Promoting a clean work area to prevent possible injuries and/or tripping hazards to self and others
  • Performing additional duties as required

Verification Specialist

Elwyn SEEDS
06.2017 - 08.2018
  • - Responsible to ensure that all SEEDS staff credentials, including those for Elwyn employees, provider staff and contracted staff are in compliance with program regulations as per state guidelines, Office of Child Development and Early Learning (OCDEL) regulations, and Medicaid requirements at all times they are providing services.
  • - Use a variety of reports to ensure that we are proactively identifying compliance concerns, and will need to communicate effectively with internal managers, provider contacts, contract agencies and independent contractors to ensure that they meet compliance criteria and deadlines.
  • - Update the Elwyn database on a regular basis to reflect credential updates, staff terminations and new staff being assigned.

Office Coordinator I

Children's Hospital of Philadelphia
11.2016 - 05.2017
  • - Responsible for copying, mailing and/or faxing of medical records to patients, other hospitals, lawyers, personal representatives and social security or disability determination.
  • - Responsible for calling patients primary care physicians for new patients to acquire growth charts, bone age and 6 months of labs before their first outpatient visit.
  • - Answers telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
  • - Perform receptionist activities by responding to inquiries, assisting the patients courteously and in accordance with departmental and divisional procedures.

Education

Diploma - undefined

Parkway Center City High School
Philadelphia, PA
06.2016

Skills

  • Customer service
  • Filing
  • Time management
  • Hospital experience
  • Proficient in Microsoft Office and Outlook & various data entry software experience
  • Time Management
  • Adaptability
  • Self-directed
  • Medical records
  • Organizational skills
  • Retail sales
  • Microsoft Excel
  • Typing
  • Sales
  • Communication skills
  • Quality control
  • Product management
  • Supervising experience
  • Computer skills
  • Cash handling
  • Front desk
  • Microsoft Word

Timeline

Personnel Coordinator

365 Health Services
02.2024 - 04.2025

Retail Product Manager

Savage X Fenty
02.2022 - 01.2024

Warehouse Quality Control

Pitney Bowes
02.2021 - 02.2022

Verification Specialist

Elwyn SEEDS
06.2017 - 08.2018

Office Coordinator I

Children's Hospital of Philadelphia
11.2016 - 05.2017

Diploma - undefined

Parkway Center City High School

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Keturah Moye