Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Baires-ALvarez

Stephens City

Summary

Experienced with membership management, ensuring high levels of member engagement and satisfaction. Utilizes effective communication and conflict resolution to address member concerns promptly. Track record of leading teams to achieve organizational goals and improve service quality.

Overview

10
10
years of professional experience

Work History

Membership Supervisor

Costco Wholesale
12.2022 - Current
  • Resolved member concerns efficiently, maintaining high levels of customer satisfaction.
  • Managed and updated membership database, ensuring accurate record-keeping and timely renewal notices.
  • Conducted regular analysis of membership trends, identifying opportunities for growth and improvement.
  • Trained and mentored new staff members in membership policies and procedures, enhancing overall team performance.
  • Enhanced membership retention through consistent communication and personalized services.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Monitored daily/weekly/period benchmarks performances and provided feedback to each team member.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Scheduled and monitored team members' workloads to meet customer needs.

Membership Clerk

Costco Wholesale
08.2018 - Current
  • Ensured compliance with all privacy laws when handling sensitive member information such as personal contact details or financial transactions history.
  • Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
  • Processed membership applications, ensuring accurate data entry and timely updates in the database.
  • Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
  • Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent member service.
  • Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
  • Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
  • Helped members navigate systems, pay for services and resolve different concerns.

Front End Associate

Costco Wholesale
07.2016 - 07.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped members complete purchases, locate items, and educated members on the Executive Membership.
  • Welcomed and engaged members, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed member concerns.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.

Service Deli Clerk

Costco Wholesale
06.2015 - 06.2016
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
  • Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.

Education

High School Diploma -

Sherando High School
Stephens City, VA
05-2015

Skills

  • Strong organization
  • Data entry proficiency
  • Teamwork and collaboration
  • Member relationship management
  • Problem-solving
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Decision-making
  • Team management
  • Adaptability

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Membership Supervisor

Costco Wholesale
12.2022 - Current

Membership Clerk

Costco Wholesale
08.2018 - Current

Front End Associate

Costco Wholesale
07.2016 - 07.2018

Service Deli Clerk

Costco Wholesale
06.2015 - 06.2016

High School Diploma -

Sherando High School

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Kevin Baires-ALvarez