Kevin Baucom
Richmond
Summary
Dynamic Senior Program Manager with extensive experience at Capital One, excelling in operations management and risk oversight. Proven track record in enhancing efficiency through innovative data solutions and Agile transformations. Adept at stakeholder engagement and team leadership, driving strategic initiatives that significantly improved project outcomes and organizational alignment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Program Manager, Credit Review Operations
Capital One
Richmond
11.2023 - 10.2025
- Led and supported a team in providing independent risk-based credit assurance to Capital One's Risk Committee of the Board of Directors, ensuring all credit quality and credit business practices adhered to the Credit Risk Management policies.
- Provided end-to-end project management support to the Credit Risk team's Data Science application production platform (iRisk), including supporting the delivery of enhancements to current applications and onboarding new analytical tools.
- Researched, designed, and implemented a new tool (Immerse) to capture, organize, and report credit risks from a single backlog that supported five disparate processes - reduced report creation time by 95% and improved accuracy by 60%.
- Coordinated with Data Analytics team to consolidate 10+ Tableau dashboards into centralized Quarterly Business Review platform, streamlining internal processes and improving QBR workflow.
- Facilitated collaboration across Credit Risk department, fostering best practice sharing and optimizing internal resources and review operations talent.
- Partnered with Chief of Staff to develop and iterate management practices that enhanced transparency and efficiency within the organization.
- Aided the Chief of Staff in conducting regular reviews of the department's strategic goals, initiatives, and key metrics to ensure strategic alignment with the organization's overall goals and long-term objectives.
- Developed and delivered quarterly Credit Review Town Hall meetings and materials; collaborated with the senior leadership team (SLT) to understand the intended messaging and curated tailored content resources.
Senior Program Manager, Analytics & Innovation - Compliance & Ethics
Capital One
Richmond
09.2021 - 11.2023
- Managed team of three project managers to lead MiDaS PMO functions; executed annual strategic planning and goal setting to align all teams supporting MiDaS Program.
- Developed automated program-level roadmap for monthly SLT review meeting, highlighting high-level risks and tracking project progress, resulting in 100% positive feedback.
- Developed and executed all aspects of the MiDaS (Managing Data Steward) PMO Program Structure, including governance, communications, planning, roadmapping, strategic goals, and data migration strategies in support of the Risk Management Divisional Data Risk Officer.
- Enhanced quarterly All Associate Survey (AAS) scores by 100 points by diagnosing internal onboarding and change management issues through focus groups and using 'Five Ways' Technique to prioritize solutions.
Senior Agile Delivery Lead / Program Manager, Consumer Credit Risk Management (CCRM) Modeling & Data
Capital One
Richmond
07.2015 - 09.2021
- Directed Agile transformation within department, overseeing end-to-end complex model development efforts for Comprehensive Capital Analysis Review (CCAR) Stress testing.
- Guided the successful roll-out of Jira across the CCRM program, ensuring each team was trained on the tool to maintain optimal platform performance and operational efficiency.
- Managed $18M budget for senior leadership, implementing hiring strategies to maintain budget alignment.
- Led quarterly Program Increment (PI) planning for 12-person release team, communicating upcoming business initiatives to enhance transparency and engagement with senior leadership.
Master Agile Coach, Risk & Finance Technology | Senior Manager
Capital One
Richmond
01.2014 - 07.2015
- Spearheaded team reset workshops and scaled Agile (SAFe) transformations, supporting release train PI planning events and delivering Agile education through monthly 'Lunch and Learn' presentations.
- Led team of seven Scrum Masters in Capital One's Credit Risk Management department, providing Agile coaching for 60+ plans across Risk and Finance Tech organization.
- Mobilized lean adaptive delivery skillset to help Agile teams identify inefficiencies in Scrum and Kanban processes, contributing to reduced lead times.
Senior Business Systems Consultant - Basel II Program | Senior Manager
Capital One
Richmond
11.2011 - 01.2014
- Led program's requirements management effort to document and implement new policies and procedures, ensuring compliance with Enterprise Requirement Management Plan.
- Championed Agile Transformation within Basel program, migrating IT delivery efforts from Waterfall to Scrum/Kanban frameworks.
- Oversaw Basel Program Governance operations, managing program requirements, reporting, dependencies, change requests, risks & issues, audit/regulatory interactions, and decision management.
Managing Consultant | Business Process Engineering & Project Management
CapTech Consulting
01.2007 - 01.2011
Senior Industrial Engineer
UPS Freight
01.2000 - 01.2007
Education
Master of Science - Business Analysis
George Washington University
Washington DC 12-2012
Bachelor of Science - Industrial & Systems Engineering
Virginia Tech
Blacksburg, VA05-2000
Skills
- Program and project management
- Portfolio management
- Operations management
- Risk management
- Regulatory compliance
- Business intelligence
- Data analysis
- Process optimization
- Requirements gathering
- Governance oversight
- Agile coaching
- Scrum methodology
- Kanban system
- Hybrid agile approach
- SAFe framework
- Project management office (PMO)
- Strategic planning and roadmapping
- Stakeholder engagement
- Team leadership
- Product management
- Jira software usage
- Confluence platform expertise
- VersionOne proficiency
- Tableau data visualization
- Cognos analytics
- BOBJ reporting tools
- Visio diagramming skills
- Microsoft Project scheduling
- SharePoint collaboration tools
- Slack communication
- Google Suite applications
- Training and onboarding
- Coaching and mentoring
- Relationship building
- Executive relations
- Google Suite applications
- Slack communication
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Certified Tester Foundation Level (CTFL), American Software Testing Qualification Board
- Project Management Professional (PMP), Project Management Institute
- Certified Six Sigma Green Belt, American Society for Quality
Areas Of Expertise
Agile Coaching, Scrum, Kanban, Hybrid Agile, Scaled Agile Framework (SAFe), Program & Project Management, Portfolio Management, PMO, Strategic Planning & Roadmapping, Scrum, Product Management,Jira, Gemini AI, Confluence, Business Intelligence, Risk Management, Regulatory Adherence, Resource Allocation, Requirements Gathering, Process Optimization, Governance, Operations Management, Data Analytics, Stakeholder Engagement, Team Management, Relationship Building, Training & Onboarding, Coaching & Mentoring, Executive Relations, VersionOne, Visio, Tableau, SharePoint, Microsoft Project, Cognos, BOBJ Reporting, Google Suite, Slack
Timeline
Senior Program Manager, Credit Review Operations
Capital One
11.2023 - 10.2025
Senior Program Manager, Analytics & Innovation - Compliance & Ethics
Capital One
09.2021 - 11.2023
Senior Agile Delivery Lead / Program Manager, Consumer Credit Risk Management (CCRM) Modeling & Data
Capital One
07.2015 - 09.2021
Master Agile Coach, Risk & Finance Technology | Senior Manager
Capital One
01.2014 - 07.2015
Senior Business Systems Consultant - Basel II Program | Senior Manager
Capital One
11.2011 - 01.2014
Managing Consultant | Business Process Engineering & Project Management
CapTech Consulting
01.2007 - 01.2011
Senior Industrial Engineer
UPS Freight
01.2000 - 01.2007
Master of Science - Business Analysis
George Washington University
Bachelor of Science - Industrial & Systems Engineering
Virginia Tech