Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Customer Service Excellence
Timeline
Generic

Kevin George II

Woodbridge,VA

Summary

With a proven track record at Amazon, I excel in safe driving and effective time management, ensuring timely deliveries and high customer satisfaction. My DOT certification and problem-solving abilities have significantly boosted company reputation, demonstrating my commitment to service excellence and safety.

Overview

13
13
years of professional experience
1
1
Certification

Work History

DOT Driver

Amazon
11.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.

Delivery Driver

FedEx
09.2019 - 02.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Sales Associate

Planet Fitness Gym
10.2017 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Checked in members, signed up new customers for memberships, gave new members tours of the facility.
  • Assisted Fitness trainer with work out classes when classes were full with 8+ or more students.

Flagger

Dulles International Airport
11.2016 - 10.2017
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high traffic runways.
  • Displayed excellent decision-making skills under pressure while managing heavy airway traffic during unexpected events or incidents onsite.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Familiar with use of hand signaling procedures.
  • Spoke clearly and confidently to Pilots to provide detour routes and direct around work areas.

Delivery Driver/Package Loader

UPS
08.2013 - 11.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • DOT Certified
  • Demonstrated exceptional attention to detail when sorting packages according to destination routes, minimizing misdirected deliveries or delays in transit time.
  • Trained new employees on best practices in package loading, improving their performance and reducing errors.
  • Communicated effectively with supervisors regarding any issues or concerns related to package handling or delivery schedules.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Office Mover

Office Movers Inc
07.2012 - 10.2013
  • Promoted a safe working environment by adhering to safety protocols during all phases of the move process.
  • Implemented new packing techniques to optimize space utilization during transportation, reducing overall costs.
  • Maintained high client satisfaction with effective communication and timely completion of tasks.
  • Minimized disruption to business operations through careful scheduling and coordination with clients'' preferred timelines.
  • Enhanced company efficiency by accurately labeling and organizing office equipment during moves.
  • Ensured safe and secure transport of valuable office equipment, minimizing damages or losses.
  • Assisted clients in space planning at the new location, ensuring a seamless transition for employees.
  • Improved move-in times by effectively coordinating with building managers and security personnel at both locations.
  • Followed safety protocols to prevent accidents and injuries.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

No Degree - General Studies

University of Washington
Seattle, WA

Skills

  • Effective Time Management
  • Skilled in Safe Driving
  • Service Excellence
  • Consistently Safe Driver
  • DOT Certification
  • Inclement weather driving
  • Accident prevention
  • Heavy lifting
  • Attention to detail
  • Load securing
  • Problem-solving abilities

Accomplishments

  • Maintained DOT certification
  • 27-week driving, safety, & excellent customer reward
  • Train new employees on policies and procedures
  • 5 Years of service Award
  • Rescue team members that are behind on routes
  • Transport trucks to other company locations
  • Previous to DOT driver maintained lead driver position

Certification

  • Virginia Driver's License
  • DOT

Customer Service Excellence

Consecutively maintained 27 weeks of excellent customer feed back on all two day prime deliveries. Reaching out to the customer to ensure the deliveries are received to the standards and request of the recipient. All customers that require codes on their delivery for safety concerns are confirmed upon arrival. Building a professional rapport with customers to guarantee positive feedback.    

Timeline

DOT Driver

Amazon
11.2019 - Current

Delivery Driver

FedEx
09.2019 - 02.2020

Sales Associate

Planet Fitness Gym
10.2017 - 11.2019

Flagger

Dulles International Airport
11.2016 - 10.2017

Delivery Driver/Package Loader

UPS
08.2013 - 11.2016

Office Mover

Office Movers Inc
07.2012 - 10.2013

No Degree - General Studies

University of Washington

Similar Profiles

CREATE PROFILE
Kevin George II