Kevin Lainez
Woodbridge
Summary
I am a dynamic and result oriented client advisor skilled in client retention, driving positive results, and personalized client journey. I have a proven track record of driving business growth, improving customer experiences, and optimizing procedures to increase my efficiency and productivity. As an advisor I ensure all clients needs are met with a focus on customer satisfaction, and consistently exceeding performance metrics.
Overview
2
2
years of professional experience
Work History
Style Advisor
SUITSUPPLY
02.2022 - 09.2023
- Successfully participated in a multi-layered training cycle to develop expertise and skillset aligning with brand expectations.
- Enthusiastically presented and educated customers around fit, construction, and style of the Suitsupply Ready to Wear and Custom-Made products.
- Practiced professional salesmanship according to company policies and procedures to achieve personal and store sales and metrics.
- Building relationships to increase client’s loyalty by utilizing Suitsupply’s Radically Personal program.
- Ensured that all merchandise was properly and attractively displayed as per visual guidelines.
- Ensured all store standards and operations were to company standards
- Performed other duties assigned by store leadership team.
Sales Support Coordinator
SUITSUPPLY
10.2021 - 02.2022
- Supported store sales through accurate and efficient execution of all stock, visual, and point of sales activities.
- Provided an engaging and welcoming environment for all customers.
- Assisted with merchandise handling including shipment receiving and processing procedures to floor ready standards and maintenance of customer goods.
- Carried out additional duties/tasks that support the sales team as directed by management.
Stylist Sales Associate
Banana Republic
04.2021 - 12.2021
- An expert on styling and fashion, with a thorough understanding of designers, brands and seasonal trends.
- Contributedto a positive, friendly and inclusive environment that inspires and makes our customers feel welcome.
- Took inspiration from credible and relevant fashion references, including current style icons and influencers, and translate that inspiration into action by solving customer styling needs.
- Connected and engaged with customers authentically to understand their styling needs.
- Served as a Brand storyteller to create experiences that drive sales and achieve store goals, with the customer as the primary focus.
- Demonstrated values and behaviors consistent with our Words to Live By.
- Assisted in creating an inclusive environment where our customers and employees feel a sense of belonging.
- Supported sales floor, fitting room, cash wrap, back of house, as required.
Education
High School Diploma -
Freedom High School
Woodbridge, VA06.2021
Skills
- Personal styling
- Product Knowledge
- Retail Operations
- Loss prevention strategies
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Creative Thinking
- Multitasking and Organization
- Attention to Detail
Timeline
Style Advisor
SUITSUPPLY
02.2022 - 09.2023
Sales Support Coordinator
SUITSUPPLY
10.2021 - 02.2022
Stylist Sales Associate
Banana Republic
04.2021 - 12.2021
High School Diploma -
Freedom High School
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