Kevin Maldonado
Alexandria
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of D.C./Virginia rental market for A-list properties and impressive financial management skills. Expert user of Microsoft Office and more.
Overview
5
5
years of professional experience
Work History
Leasing Consultant/Concierge
HireOne
09.2023 - Current
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Greeted clients, showed apartments, and prepared leases.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
LEASING ADMINISTRATIVE ASSISTANT
PLACEMAKR
10.2022 - 03.2023
- Completed daily logs for management review
- Increased customer service success rates by quickly resolving issues
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Performed wide-ranging administrative, financial and service-related functions
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained clean reception area to promote positive, professional environment for clients
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Audit files for reporting purposes.
LEASING ASSOCIATE
B.F. SAUL COMPANY
09.2021 - 10.2022
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Verified tenant incomes and other information before accepting lease applications
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Collected rent and tracked resident payments and information in the computer system
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Oversaw monthly collections and maintain high payment rates by building positive relationships with tenants
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Distributed and followed up on tenant renewal notices
- Escalated major issues to property manager for immediate remediation
- Greeted clients, showed apartments, and prepared leases
- Held high approval rating and maintained customer loyalty with top-notch service
CONCIERGE
B.F. SAUL COMPANY
07.2021 - 09.2021
- Handled daily inventory of key track, was accountable for keys being issued out and returned
- Handled daily resident relations and interactions
- Signed off on package deliveries and equipment for maintenance
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Answered customer telephone calls promptly and appropriately
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Provide support to the leasing and management office as requested; this involves a variety of tasks, duties, and special projects.
SPA COORDINATOR
SERENITY DAY SPA
02.2021 - 09.2021
- Managed the front desk by answering phones, scheduling appointments and greeting guests
- Answered questions about spa, treatments offered and spa's amenities
- Monitored access of guests and escorted to treatment areas
- Recommended and sold spa packages and memberships based on client's preferences and needs
- Maintained a solid knowledge base of all spa and resort products and services
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts
- Recorded weekly supply and inventory needs and made regular orders worth $400
- Consistently received positive feedback from guests on performance reviews
- Carried out regular walk throughs of the entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
SANDWHICH ARTIST SHIFT LEADER
SUBWAY
06.2019 - 12.2020
- Reduced customer wait times by quickly and efficiently operating customer windows and sales registers
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Communicated menu item information and offered suggestions to promote featured products
- Assisted guests, including offering personable greetings and taking orders
- Trained team members to prepare sandwiches and other items according to instructions
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs
- Developed and maintained courteous and effective working relationships
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Education
HIGH SCHOOL DIPLOMA -
T.C. WILLIAMS HIGH SCHOOL
06.2021
Skills
- Able to grasp new concepts quickly and efficiently
- Excellent time management
- Skills with Yardi Voyager
- Able to keep calm under pressure and find quick solutions
- Strong client relations
- Microsoft Office
- Relationship/team building
- Computer skills
- Verbal and written communication
- Client records management
- Excel
- Power Point
- Event Planning
- Scheduling Appointments
- Data Confidentiality
- Customer Satisfaction
- Electronic Filing System
- Office Organization
- Data Communication
- Customer Communication
Languages
English - Native/Bilingual
Spanish - Native/Bilingual
Timeline
Leasing Consultant/Concierge
HireOne
09.2023 - Current
LEASING ADMINISTRATIVE ASSISTANT
PLACEMAKR
10.2022 - 03.2023
LEASING ASSOCIATE
B.F. SAUL COMPANY
09.2021 - 10.2022
CONCIERGE
B.F. SAUL COMPANY
07.2021 - 09.2021
SPA COORDINATOR
SERENITY DAY SPA
02.2021 - 09.2021
SANDWHICH ARTIST SHIFT LEADER
SUBWAY
06.2019 - 12.2020
HIGH SCHOOL DIPLOMA -
T.C. WILLIAMS HIGH SCHOOL
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