Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Kevin Merchancano

Charlottesville

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Plumbing Apprentice

Moore's Mechanical & Electrical
01.2025 - Current
  • Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Safely handled tools and equipment in large-scale projects.

Service Technician

CSI of the Southeast Inc
05.2024 - 01.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Inspected equipment to diagnose operational issues.

Warehouse Supervisor

Marine Corps
07.2019 - 01.2025
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.

Security Forces Member

Rmc Events
02.2023 - 05.2024
  • Patrolled grounds to monitor status and safety of premises.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Sales Associate

CarMax
01.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

CNA

Encompass Health Rehabilitation Hospital
12.2021 - 01.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

No Degree - Biomedical Engineering

Piedmont Virginia Community College
Charlottesville, VA
05.2026

Skills

  • Asset Protection
  • Public Safety
  • Verbal Communication
  • Staff management
  • Hand tool use
  • Equipment safety
  • Power tool use
  • Goal oriented
  • Decision-making

Certification

  • Certified Premise Cabling Technician, Carolinas Solution Group LLC - Oct. 14,2023
  • Certified Fiber Optic Technician. Carolinas Solution Group LLC - Oct. 14,2023.
  • Certified Outside Plant Fiber Optic. Carolinas Solution Group LLC - Oct. 14,2023.

LANGUAGES

Spanish - Native or Bilingual

Timeline

Plumbing Apprentice

Moore's Mechanical & Electrical
01.2025 - Current

Service Technician

CSI of the Southeast Inc
05.2024 - 01.2025

Security Forces Member

Rmc Events
02.2023 - 05.2024

Sales Associate

CarMax
01.2022 - 01.2023

CNA

Encompass Health Rehabilitation Hospital
12.2021 - 01.2022

Warehouse Supervisor

Marine Corps
07.2019 - 01.2025

No Degree - Biomedical Engineering

Piedmont Virginia Community College

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Kevin Merchancano