Kevin Sutliffe
Vinton
Summary
Dynamic operations leader with a proven track record at Bella Logistics, enhancing supply chain efficiency and reducing costs. Skilled in strategic planning and team collaboration, I excel in optimizing logistics processes and fostering customer relationships. Committed to continuous improvement, I leverage strong problem-solving abilities and attention to detail to drive operational success.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Tptg Inc
06.2025 - Current
- Navigated routes efficiently to ensure timely deliveries to customers.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with dispatch to coordinate delivery schedules and troubleshoot issues.
- Assisted in training new drivers on company protocols and local delivery areas.
- Managed inventory checks to confirm accuracy of delivered goods against manifests.
- Utilized GPS systems to optimize delivery routes and reduce fuel consumption.
- Documented delivery confirmations and customer feedback for service improvement analysis.
- Collaborated with team members to enhance overall delivery operations and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Improved delivery accuracy by diligently checking orders before departure.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Director of Operations
Bella Logistics
05.2022 - 06.2025
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed and implemented strategic initiatives to improve supply chain performance.
- Led cross-functional teams to optimize logistics operations and enhance service delivery.
- Conducted regular performance reviews, identifying areas for process improvement and training needs.
Manager
TCM Logistic
04.2020 - 05.2022
- Led team in achieving operational excellence through process optimization and workflow management.
- Developed training programs to enhance employee performance and ensure adherence to company standards.
- Implemented new tools and systems to streamline project tracking and improve reporting accuracy.
- Fostered collaboration among departments to align strategic goals with daily operations.
Manager
Jrtb Inc
08.2017 - 05.2020
- Led team in achieving operational excellence through process optimization and workflow management.
- Developed training programs to enhance employee performance and ensure adherence to company standards.
- Implemented new tools and systems to streamline project tracking and improve reporting accuracy.
- Fostered collaboration among departments to align strategic goals with daily operations.
- Conducted performance evaluations and provided constructive feedback to improve team effectiveness.
- Analyzed operational data to identify trends, recommend improvements, and drive efficiency initiatives.
- Coordinated cross-functional projects, ensuring timely delivery of outcomes aligned with business objectives.
- Mentored junior staff, enhancing skill sets and promoting a culture of continuous improvement within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Assistant Manager
Tbw Inc.
09.2010 - 04.2017
- Managed daily operations to enhance team efficiency and productivity.
- Developed training programs for staff, improving onboarding processes and employee retention.
- Implemented performance metrics to track and improve departmental effectiveness.
- Collaborated with cross-functional teams to streamline communication and project execution.
Education
General Studies
Staunton River High School
Moneta, VA06.2005
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Cargo handling
- Route planning
- Quality assurance
- Safe driver training
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Load balancing
- Defensive driver training
- DOT compliance
- Payment collection
- Vehicle inspections
- Materials transport
- Mileage tracking
- Fuel efficiency
- Equipment monitoring
- Clean MVR
- Vehicle systems
- Dry vans
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Local routes
- Traffic laws
- Load management
- Route optimization
- Logistics
- Package scanning
- Skilled forklift operator
- Responsible driver
- Excellent sense of direction
- Load securing
- Local delivery
- Exceptional written and verbal communication skills
- Retail logistics
- OTR driving
- Delivery schedule development
- Goods transport
- Experienced manual transmission driver
Timeline
Delivery Driver
Tptg Inc
06.2025 - Current
Director of Operations
Bella Logistics
05.2022 - 06.2025
Manager
TCM Logistic
04.2020 - 05.2022
Manager
Jrtb Inc
08.2017 - 05.2020
Assistant Manager
Tbw Inc.
09.2010 - 04.2017
General Studies
Staunton River High School