Kevin Urrutia Flores
Vienna
Summary
Dynamic team player with a strong background in customer service at Playa Bowls, recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Proven ability to train and mentor new staff while maintaining a clean and organized workspace. Adaptable and detail-oriented, committed to achieving team goals and fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Team Member
Playa Bowls
2910 District Ave, Fairfax, VA 22031
02.2022 - 06.2024
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Frequently inspected production area to verify proper equipment operation.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
George C. Marshall Highschool
7731 Leesburg Pike Falls Church, Virginia 2204306-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Following instructions
- Collaboration and teamwork
- Leadership qualities
- Flexible schedule
- Money handling
- Computer skills
- Heavy lifting
- Product knowledge
- Goal setting and achievement
- Training and mentoring
- Relationship building
- Team building
- Fluent in Spanish
- Continuous development
- Task prioritization
- Conflict resolution
- Willingness to learn
- POS systems
- Verbal and written communication
- Adaptability and flexibility
- Multitasking
- Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
English
Native or Bilingual
French
Limited Working
Interests
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Gym Workouts
- Martial Arts
- Enjoy participating in strength training for overall physical and mental well-being
- High-Intensity Interval Training
- Swimming
Timeline
Team Member
Playa Bowls
02.2022 - 06.2024
High School Diploma -
George C. Marshall Highschool