Kevin Urrutia Flores
Vienna
Summary
Dynamic team player with a strong background in customer service at Playa Bowls, recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Proven ability to train and mentor new staff while maintaining a clean and organized workspace. Adaptable and detail-oriented, committed to achieving team goals and fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Team Member
Playa Bowls
02.2022 - 06.2024
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Frequently inspected production area to verify proper equipment operation.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
George C. Marshall Highschool
7731 Leesburg Pike Falls Church, Virginia 2204306-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Following instructions
- Collaboration and teamwork
- Leadership qualities
- Flexible schedule
- Money handling
- Computer skills
- Heavy lifting
- Product knowledge
- Goal setting and achievement
- Training and mentoring
- Relationship building
- Team building
- Fluent in Spanish
- Continuous development
- Task prioritization
- Conflict resolution
- Willingness to learn
- POS systems
- Verbal and written communication
- Adaptability and flexibility
- Multitasking
- Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
English
Native or Bilingual
French
Limited Working
Interests
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Gym Workouts
- Martial Arts
- Enjoy participating in strength training for overall physical and mental well-being
- High-Intensity Interval Training
- Swimming
Timeline
Team Member
Playa Bowls
02.2022 - 06.2024
High School Diploma -
George C. Marshall Highschool
Similar Profiles
Jessica FairbanksJessica Fairbanks
Cashier and Team Member at Playa BowlsCashier and Team Member at Playa Bowls
Madelyn OsellameMadelyn Osellame
General Manager at Playa BowlsGeneral Manager at Playa Bowls
Claudia SiegfriedClaudia Siegfried
Playa Member at Playa BowlsPlaya Member at Playa Bowls