Kevin Villalobos
Alexandria
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Carvings DC
Washington, DC
10.2025 - Current
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored new employees on operational procedures and best practices.
- Streamlined workflow processes to enhance team productivity and efficiency.
- Conducted performance evaluations, providing constructive feedback to team members.
Banquet Server
Gravy Work
Falls Church, VA
07.2022 - Current
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction.
- Coordinated with kitchen staff to accurately serve food and beverages according to event specifications.
- Managed table settings and arrangements for various banquet styles, enhancing event ambiance and flow.
- Trained new team members on service protocols, contributing to consistent service quality across events.
Server/Barista
Uptowner Cafe
Washington, DC
02.2024 - 10.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, adhering to health and safety standards.
- Trained new staff on menu items, service protocols, and point-of-sale systems.
- Collaborated with kitchen team to ensure timely food preparation and delivery during peak hours.
Manager
Hangry Joe's Hot Chicken
Montgomery Village, MD
09.2023 - 02.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Communicated plans and actions to meet departmental goals.
Cashier
Hangry Joe's Hot Chicken
Arlington, VA
02.2023 - 09.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Crew Member
McDonald's
Arlington, VA
07.2021 - 01.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA12-2025
Skills
- Performance Management
- Expense Tracking
- Staff Development
- Financial Management
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Customer service
- Training and mentoring
- Goal oriented
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Supervisor
Carvings DC
10.2025 - Current
Server/Barista
Uptowner Cafe
02.2024 - 10.2025
Manager
Hangry Joe's Hot Chicken
09.2023 - 02.2024
Cashier
Hangry Joe's Hot Chicken
02.2023 - 09.2023
Banquet Server
Gravy Work
07.2022 - Current
Crew Member
McDonald's
07.2021 - 01.2023
Bachelor of Science - Business Management
George Mason University