Keyanna Ferguson
Prince George
Summary
Dedicated and hardworking professional with a proven track record of leading and motivating workers to deliver exceptional service. Experienced in end-to-end store operations and skilled at identifying areas for improvement. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly acquire new skills.
Overview
11
11
years of professional experience
Work History
Key Holder
The Cloud Factory
Petersburg
06.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- making sure the store is clean
Sales Associate
CVS Pharmacy
Colonial Heights
11.2022 - 06.2023
- Delivered exceptional customer service through effective customer interactions.
- Provided accurate product, pricing, and service information to customers.
- Organized stockroom shelves by size, color, and style for optimal access.
- Restocked shelves promptly to maintain adequate inventory levels.
- Managed restocking of products upon truck deliveries to ensure availability.
Food Delivery Driver
Pizza Hut
Fort Lee
05.2016 - 11.2022
- Delivered food orders promptly to ensure customer satisfaction.
- Coordinated with restaurant staff to verify order accuracy and optimal pickup times.
- Handled cash transactions for delivery orders while maintaining accurate records.
- Identified and resolved potential customer complaints effectively.
- Adhered to all safety protocols during driving to ensure secure deliveries.
- Provided excellent customer service throughout the delivery experience.
- Assisted in training new drivers on efficient routes and best practices.
- Supported loading and unloading of supplies from vendors when necessary.
Restaurant Waiter
IHOP
Colonial Heights
06.2017 - 05.2018
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Host
Sagebrush Steakhouse
Colonial Heights
06.2015 - 04.2016
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Prince George High School
Prince George, VA06-2016
Skills
- Front end operations
- Stock management
- Customer service
- Cash handling
- Bank deposits
- Time management
- Team collaboration
- Food safety
- Quick learning
- ServSafe certification
- Active listening
- Problem solving
- Inventory control
- Adaptability
- Multitasking and organization
- Order fulfillment
Timeline
Key Holder
The Cloud Factory
06.2023 - Current
Sales Associate
CVS Pharmacy
11.2022 - 06.2023
Restaurant Waiter
IHOP
06.2017 - 05.2018
Food Delivery Driver
Pizza Hut
05.2016 - 11.2022
Host
Sagebrush Steakhouse
06.2015 - 04.2016
High School Diploma -
Prince George High School