Keyera Carter

• Managed multiple chat sessions simultaneously without compromising attention to detail or communication quality during busy periods.
• Enhanced customer satisfaction by providing timely and accurate technical support for various products.
• Offered comprehensive guidance on product features, usage tips, and troubleshooting steps to empower customers with self-help solutions when possible.
• Achieved consistently high performance metrics by meeting or exceeding established goals for call quality, resolution time, and customer satisfaction ratings.

Assisting the elderly with everyday living activities. I take the client to the doctor, bath, and light housekeeping. I'm also wound care certified. I do physical therapy exercises to and taking vitals each day.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Organized and maintained detailed records of client information, facilitating seamless communication between departments for better outcomes.
• Trained new employees on proper procedures and best practices related to the Advantage Coordinator role, promoting a culture of excellence within the team environment.
• Collaborated with team members to develop innovative solutions for client needs, resulting in higher satisfaction rates.
• Improved client satisfaction by effectively coordinating and managing Advantage program services.

• Crafted well-structured employee handbooks that clearly outlined corporate expectations and responsibilities, fostering a compliant work environment.
• Continually adapted to emerging best practices in corporate law and governance, keeping the company at the forefront of industry standards.
• Provided training programs on corporate governance and compliance matters, promoting a culture of ethical conduct within the organization.
• Advised on regulatory changes to ensure timely adaptation of corporate policies and practices.