Ke'yla Epps
Woodbridge
Summary
Versatile and results-oriented professional with a track record of enhancing customer satisfaction at ROVU INC through efficient route planning and professional service. Excelled in roles requiring excellent customer service and computer skills, from teaching assistant to cashier, significantly improving client relations. Demonstrated exceptional vehicle maintenance and relationship-building abilities, contributing to positive company image and customer loyalty.
Overview
8
8
years of professional experience
Work History
Delivery Driver
ROVU INC
08.2023 - 09.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
Teaching Assistant
Elementary School
12.2022 - 06.2023
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Cashier
Advanced Auto Parts
02.2018 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Zips Dry Cleaners
05.2016 - 11.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
C.D Hylton High School
06-2016
Skills
- Positive attitude
- Computer skills
- Customer assistance
- Customer service
- Vehicle maintenance
- Relationship building
Timeline
Delivery Driver
ROVU INC
08.2023 - 09.2024
Teaching Assistant
Elementary School
12.2022 - 06.2023
Cashier
Advanced Auto Parts
02.2018 - 08.2021
Cashier
Zips Dry Cleaners
05.2016 - 11.2017
C.D Hylton High School
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