Keyonna Autry
Virginia Beach
Summary
Developed strong organizational and multitasking skills in fast-paced hospitality environment, ensuring cleanliness and order. Consistently maintained high standards of hygiene and efficiency, adapting to various tasks and responsibilities. Seeking to leverage these transferrable skills in new field that values reliability and attention to detail.
Overview
9
9
years of professional experience
Work History
Housekeeper/Front Desk Receptionist
Holiday Inn
07.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Representative
IMA Incorporated
06.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
FGI Research Customer Service
FGI Research
02.2016 - 04.2018
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
Certificate - Patient Care
Hand N Heart
Chesapeake, VA03.2023
High School Diploma -
First Colonial
Virginia Beach, VA2003
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Housekeeper/Front Desk Receptionist
Holiday Inn
07.2022 - Current
Customer Service Representative
IMA Incorporated
06.2019 - 04.2022
FGI Research Customer Service
FGI Research
02.2016 - 04.2018
Certificate - Patient Care
Hand N Heart
High School Diploma -
First Colonial
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