Keyshawn Mitchell
Midlothian
Summary
Qualified Member Services Team Member with proven track record in delivering exceptional customer support. Successfully managed member inquiries, resolved issues promptly, and enhanced member satisfaction through attentive service. Demonstrated effective communication skills and commitment to collaborative teamwork.
Professional with solid background in customer support and service excellence. Skilled in addressing member inquiries, resolving issues effectively, and maintaining high standard of member satisfaction. Known for strong team collaboration, adaptability to changing needs, and focus on achieving results through effective communication and problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services Team Member
ACAC
09.2023 - Current
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
- Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.
- Resolved customer issues through thorough dispute investigation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Manager on Duty
Launch Family Entertainment Richmond
11.2021 - 08.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Court Monitor
Launch Family Entertainment Richmond
04.2021 - 11.2021
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Monitored treatment of customers with focus on safety.
- Performed frequent check of trampolines, equipment and customers to make sure everything was in top shape and safety was guaranteed.
Education
HSI CPR AED All Ages -
HSI
Eugene, OR10.2024
Skills
- Call center experience
- Member correspondence
- Documentation
- Member account management
- Store maintenance
- POS systems expert
- Key holder experience
- Account updating
- Multi-line phone talent
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Team building
Certification
HSI CPR AED All Ages, Blended, 10/18/24, HSI, Blended learning consists of computer-based, online lessons combined with hands-on skill practice and performance evaluation. This document confirms that the above-named individual has completed the required online lessons and is now eligible for hands-on skill practice and performance evaluation by a current and properly authorized HSI Instructor.
Timeline
Member Services Team Member
ACAC
09.2023 - Current
Manager on Duty
Launch Family Entertainment Richmond
11.2021 - 08.2022
Court Monitor
Launch Family Entertainment Richmond
04.2021 - 11.2021
HSI CPR AED All Ages, Blended, 10/18/24, HSI, Blended learning consists of computer-based, online lessons combined with hands-on skill practice and performance evaluation. This document confirms that the above-named individual has completed the required online lessons and is now eligible for hands-on skill practice and performance evaluation by a current and properly authorized HSI Instructor.
HSI CPR AED All Ages -
HSI
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