Keyshon Coston
Chesapeake
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Massey Services
08.2022 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Managing the status of accounts and balances and identifying inconsistencies
- Issuing bills, receipts and invoices
- Updated and maintained database with accurate customer information and timely data entry
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Deescalated calls when needed to provide customers a great experience
- Screened job applicants and scheduled interviews through Indeed.
Customer Service Representative
OBBCO Safety Supply
02.2022 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Teacher
KinderCare Learning Centers
05.2022 - 08.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Office Assistant
Food Lion
05.2022 - 07.2022
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Associate
Walgreens
08.2018 - 11.2018
- Assisted customers with placing orders and finding items as broadcasted on the website and sales papers
- Answered customers questions about account and orders
- Placed orders on the website and in store
- Answered and handled 25-50 calls per shift.
Education
Associate of Science - General Education
College of The Albermarle
05.2024
High School Diploma -
John A. Holmes High School
06.2014
Skills
- Microsoft Office
- Billing and Data Entry
- Customer Relationship Management
- Customer Retention
- Report Generation
- Recruitment and Onboarding
- Customer Service Skills
- CPR Certified
Timeline
Customer Service Specialist
Massey Services
08.2022 - Current
Lead Teacher
KinderCare Learning Centers
05.2022 - 08.2023
Office Assistant
Food Lion
05.2022 - 07.2022
Customer Service Representative
OBBCO Safety Supply
02.2022 - 02.2022
Customer Service Associate
Walgreens
08.2018 - 11.2018
Associate of Science - General Education
College of The Albermarle
High School Diploma -
John A. Holmes High School
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