Kezmore' Jones
Alexandria
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Greystar
Arlington
06.2025 - 01.2026
- Managed leasing process for residential units in a competitive market.
- Conducted property tours, showcasing amenities and features to prospective residents.
- Collaborated with marketing teams to develop promotional materials and strategies.
- Assisted in tenant screening and application processing for new residents.
- Maintained accurate records of leases, renewals, and resident communications.
- Responded promptly to resident inquiries and resolved issues effectively.
- Organized community events to enhance resident engagement and satisfaction.
- Trained new staff on leasing procedures and customer service standards.
Leasing Consultant (Contractor)
Merrifield at Dunn Loring Station Apartments
Vienna
08.2024 - 06.2025
- Greeted potential tenants and provided information about the property.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Provided excellent customer service to all tenants throughout their tenancy period.
Business Lending Specialist
Navy Federal Credit Union
Remote
03.2022 - 07.2024
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
Collections Specialist
Navy Federal Credit Union
Vienna
07.2019 - 03.2022
- Met and exceeded goals consistently every month
- Received payment and ensured proper posting to appropriate customers accounts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Processed payments over phone and set up recurring drafts.
- Recorded information about customers' financial status and collections status efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Overcame objections by applying advanced training and persuasion techniques.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Server/Hostess/Takeout/Manager
Red Lobster Hospitality LLC
Waldorf
04.2015 - 11.2019
- Contributed to business growth by confirming customer satisfaction with service and quality
- Exceeded guest satisfaction goals by handling every interaction with top-notch customer service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained revenue streams by exhausting every option before offering refunds
- Achieved high customer satisfaction scores by quickly providing solutions for complaints
- Served average of 40 guests daily at a fast pace restaurant with consistent recommendations for exceptional service
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and intolerances
- Managed closing duties, including restocking items and reconciling cash drawer.
Education
BBA - Marketing
University of Maryland Global Campus
Multiple Campuses01-2027
Skills
- Mentoring and coaching
- Inbound and outbound calling
- Effective communication
- Credit card payment processing
- Organizational strengths
- High-energy attitude
- Active listening
- Problem-solving abilities
- Courteous demeanor
- Exceeding competitive goals
- Issue and conflict resolution
- Public speaking
- Goal-oriented
- Microsoft Office proficiency
- Schedule management
- Critical thinking
- Customer service
Timeline
Leasing Professional
Greystar
06.2025 - 01.2026
Leasing Consultant (Contractor)
Merrifield at Dunn Loring Station Apartments
08.2024 - 06.2025
Business Lending Specialist
Navy Federal Credit Union
03.2022 - 07.2024
Collections Specialist
Navy Federal Credit Union
07.2019 - 03.2022
Server/Hostess/Takeout/Manager
Red Lobster Hospitality LLC
04.2015 - 11.2019
BBA - Marketing
University of Maryland Global Campus