KHADESHIA KELLAM
Virginia Beach
Summary
Dynamic Payroll Specialist with a proven track record at ADP, excelling in payroll compliance and client support. Skilled in process improvement and relationship management, I enhance operational efficiency while maintaining confidentiality. Recognized for resolving discrepancies and delivering training, I am committed to achieving high client satisfaction and fostering strong employee relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Specialist
ADP
Norfolk
12.2023 - Current
- Deliver accurate payroll processing for diverse client portfolios while ensuring compliance with federal, state, and local regulations
- Provide exceptional client support by resolving payroll discrepancies, answering inquiries, and delivering training on payroll processes
- Collaborate with HR and Finance teams to align payroll activities with company policies and employee benefits
- Maintain confidentiality and accuracy in handling employee data, deductions, garnishments, and benefits
- Identify opportunities to streamline payroll operations and improve client satisfaction
- Maintain employee records and update payroll information using software systems.
- Provided training to new payroll department staff on payroll systems and procedures.
Leasing Specialist
The Franklin Johnston Group
09.2022 - 12.2023
- Built strong relationships with prospective and current residents to improve retention and community engagement
- Ensured compliance with leasing policies, credit checks, and fair housing regulations
- Created social media initiatives to engage residents, strengthen relationships, and share community updates
- Resolved resident concerns quickly and effectively to ensure satisfaction and maintain positive rapport
Leadership Development Program
Chick-fil-A
09.2021 - 07.2022
- Trained in compliance with food safety, labor, and operational standards
- Delivered outstanding customer service while supporting high-volume operations
- Assisted leaders in training, coaching, and employee engagement activities
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Unit Manager
Waffle House
09.2018 - 09.2021
- Supervised, trained, and mentored 30+ employees in a fast-paced environment
- Managed payroll operations, wage rates, and incentive calculations in line with company policy
- Recruited and interviewed candidates, supporting HR functions and compliance with labor regulations
- Built strong employee relationships, fostering teamwork and engagement
- Analyzed unit performance metrics, identifying trends and areas for improvement.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Utilized technology to streamline operations and improve service delivery.
- Created and managed unit's budget and trained and hired employees.
- Organized and scheduled staff meetings to discuss policies and procedures.
- Evaluated existing procedures for potential improvements in efficiency or cost savings measures.
Preschool Teacher
Hillcrest Elementary School
07.2017 - 08.2018
- Developed engaging lesson plans and built strong relationships with students and families
- Implemented classroom management techniques to maintain a positive learning environment.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
Teller
Delta Community Credit Union
09.2016 - 08.2017
- Delivered excellent client support while managing sensitive financial transactions
- Maintained cash drawer, ensuring accurate cash handling procedures.
- Maintained confidentiality of all customer records and information according to company policies.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Human Resource Assistant
Waffle House
03.2016 - 09.2016
- Supported HR staff with onboarding, orientation, and compliance tracking for new hires
- Managed employee records and maintained confidentiality in personnel files.
- Supported the payroll process by verifying employee hours and attendance records.
- Updated employee database with changes in job title, salary information or contact details.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
Education
SHRM Learning System
Old Dominion University
Norfolk, VA06-2025
Bachelor of Arts - English
Clayton State University
07-2016
Skills
- Payroll & Compliance
- Client & Employee Support
- Human Resources Assistance
- Onboarding & Training
- Conflict Resolution
- Relationship Building
- Time & Data Management
- Process Improvement
- Microsoft Office Suite
- Regulatory compliance
- Relationship management
- Attention to detail
- Effective communication
- Ethics management
Affiliations
- Training and Mentorship
- Employee Recognition (ADP)
Certification
- SHRM-CP 2025
Timeline
Payroll Specialist
ADP
12.2023 - Current
Leasing Specialist
The Franklin Johnston Group
09.2022 - 12.2023
Leadership Development Program
Chick-fil-A
09.2021 - 07.2022
Unit Manager
Waffle House
09.2018 - 09.2021
Preschool Teacher
Hillcrest Elementary School
07.2017 - 08.2018
Teller
Delta Community Credit Union
09.2016 - 08.2017
Human Resource Assistant
Waffle House
03.2016 - 09.2016
SHRM Learning System
Old Dominion University
Bachelor of Arts - English
Clayton State University