Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

KHADESHIA KELLAM

Virginia Beach

Summary

Dynamic Payroll Specialist with a proven track record at ADP, excelling in payroll compliance and client support. Skilled in process improvement and relationship management, I enhance operational efficiency while maintaining confidentiality. Recognized for resolving discrepancies and delivering training, I am committed to achieving high client satisfaction and fostering strong employee relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Payroll Specialist

ADP
Norfolk
12.2023 - Current
  • Deliver accurate payroll processing for diverse client portfolios while ensuring compliance with federal, state, and local regulations
  • Provide exceptional client support by resolving payroll discrepancies, answering inquiries, and delivering training on payroll processes
  • Collaborate with HR and Finance teams to align payroll activities with company policies and employee benefits
  • Maintain confidentiality and accuracy in handling employee data, deductions, garnishments, and benefits
  • Identify opportunities to streamline payroll operations and improve client satisfaction
  • Maintain employee records and update payroll information using software systems.
  • Provided training to new payroll department staff on payroll systems and procedures.

Leasing Specialist

The Franklin Johnston Group
09.2022 - 12.2023
  • Built strong relationships with prospective and current residents to improve retention and community engagement
  • Ensured compliance with leasing policies, credit checks, and fair housing regulations
  • Created social media initiatives to engage residents, strengthen relationships, and share community updates
  • Resolved resident concerns quickly and effectively to ensure satisfaction and maintain positive rapport

Leadership Development Program

Chick-fil-A
09.2021 - 07.2022
  • Trained in compliance with food safety, labor, and operational standards
  • Delivered outstanding customer service while supporting high-volume operations
  • Assisted leaders in training, coaching, and employee engagement activities
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Unit Manager

Waffle House
09.2018 - 09.2021
  • Supervised, trained, and mentored 30+ employees in a fast-paced environment
  • Managed payroll operations, wage rates, and incentive calculations in line with company policy
  • Recruited and interviewed candidates, supporting HR functions and compliance with labor regulations
  • Built strong employee relationships, fostering teamwork and engagement
  • Analyzed unit performance metrics, identifying trends and areas for improvement.
  • Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
  • Utilized technology to streamline operations and improve service delivery.
  • Created and managed unit's budget and trained and hired employees.
  • Organized and scheduled staff meetings to discuss policies and procedures.
  • Evaluated existing procedures for potential improvements in efficiency or cost savings measures.

Preschool Teacher

Hillcrest Elementary School
07.2017 - 08.2018
  • Developed engaging lesson plans and built strong relationships with students and families
  • Implemented classroom management techniques to maintain a positive learning environment.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.

Teller

Delta Community Credit Union
09.2016 - 08.2017
  • Delivered excellent client support while managing sensitive financial transactions
  • Maintained cash drawer, ensuring accurate cash handling procedures.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Human Resource Assistant

Waffle House
03.2016 - 09.2016
  • Supported HR staff with onboarding, orientation, and compliance tracking for new hires
  • Managed employee records and maintained confidentiality in personnel files.
  • Supported the payroll process by verifying employee hours and attendance records.
  • Updated employee database with changes in job title, salary information or contact details.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.

Education

SHRM Learning System

Old Dominion University
Norfolk, VA
06-2025

Bachelor of Arts - English

Clayton State University
07-2016

Skills

  • Payroll & Compliance
  • Client & Employee Support
  • Human Resources Assistance
  • Onboarding & Training
  • Conflict Resolution
  • Relationship Building
  • Time & Data Management
  • Process Improvement
  • Microsoft Office Suite
  • Regulatory compliance
  • Relationship management
  • Attention to detail
  • Effective communication
  • Ethics management

Affiliations

  • Training and Mentorship
  • Employee Recognition (ADP)

Certification

  • SHRM-CP 2025

Timeline

Payroll Specialist

ADP
12.2023 - Current

Leasing Specialist

The Franklin Johnston Group
09.2022 - 12.2023

Leadership Development Program

Chick-fil-A
09.2021 - 07.2022

Unit Manager

Waffle House
09.2018 - 09.2021

Preschool Teacher

Hillcrest Elementary School
07.2017 - 08.2018

Teller

Delta Community Credit Union
09.2016 - 08.2017

Human Resource Assistant

Waffle House
03.2016 - 09.2016

SHRM Learning System

Old Dominion University

Bachelor of Arts - English

Clayton State University

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KHADESHIA KELLAM