Khaled Safi
Alexandria
Summary
Dynamic professional with a proven track record at Sixt Rent A Car, excelling in customer service and problem-solving. Leveraged Microsoft Office skills to enhance service delivery and streamline operations. Collaborated with teams to boost satisfaction levels, achieving a 95% customer approval rating. Adept at addressing inquiries and resolving issues efficiently, ensuring exceptional client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Sixt Rent A Car
01.2024 - Current
- Assisted in resolving customer inquiries and complaints, ensuring high satisfaction levels.
- Supported team in maintaining accurate records of customer interactions and feedback.
- Developed knowledge of company products and services to effectively address customer needs.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
Front Desk Receptionist
Marriot Hotel
03.2023 - 12.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained organized scheduling for appointments and meeting room reservations.
Sales Associate
Koons Arlington Toyota
04.2022 - 02.2023
- Assisted customers in product selection and provided thorough product knowledge.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate sales reporting.
- Collaborated with team members to meet store goals and improve overall performance.
Education
Bachelor of Science - Accounting and Finance
George Mason University
Fairfax, VA06-2021
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Speak 5 language
Accomplishments
- Won [Award Name] award in [year].
- Successfully recruited and trained [Number] new customer service representatives.
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Languages
English
Full Professional
Turkish
Full Professional
Persian
Full Professional
Arabic
Professional Working
Urdu
Full Professional
Timeline
Customer Service Manager
Sixt Rent A Car
01.2024 - Current
Front Desk Receptionist
Marriot Hotel
03.2023 - 12.2023
Sales Associate
Koons Arlington Toyota
04.2022 - 02.2023
Bachelor of Science - Accounting and Finance
George Mason University
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