Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khalid Umar

Woodbridge

Summary

Adept at enhancing warehouse efficiency and customer satisfaction, I leveraged skills in order picking, processing, and quality control at Genesis Logistics and Rahama African Restaurant. My proactive communication and meticulous attention to detail led to significant improvements in order accuracy and customer loyalty. Recognized for exceeding performance metrics, I excel in fast-paced environments, ensuring safety and operational excellence.

Overview

3
3
years of professional experience

Work History

Order Picker

Genesis Lofistics
06.2023 - Current
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.

Customer Service Representative

Rahama African Restaurant
05.2022 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

Tweneboa Kodua Senior High
Ghanaian
1999

Skills

  • Order picking
  • Order picking and processing
  • Product picking
  • Picking accuracy
  • Warehouse safety
  • Warehouse operations
  • Product packing
  • Loading and unloading
  • Packing and shipping
  • Quality control
  • Pallet jack operation

Languages

English
Full Professional
Ghanaian language
Native or Bilingual

Timeline

Order Picker

Genesis Lofistics
06.2023 - Current

Customer Service Representative

Rahama African Restaurant
05.2022 - 05.2024

Tweneboa Kodua Senior High

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Khalid Umar