Khamir Morris
Hopewell
Summary
Detail-oriented Professional with diverse experience in Auto Insurance and Hospital Administration. Managed claims resolution through collaboration with auto repair shops, salvage yards, and dispatch teams while progressing from Patient Representative to Financial Counselor in healthcare. Leveraged supervisory skills to lead teams of in-office and remote employees, demonstrating strong command of Microsoft Office and extensive knowledge of insurance regulations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Inventory Coordinator
Perdue Farms, Inc.
Prince George County
11.2024 - Current
- Strategically wave plan orders to the production lines based on product availability.
- Monitored product availability in SAP and Allocations Report to ensure alignment with production needs.
- Managed inventory changes and communicated concerns to team for timely resolution.
- Communicate with leadership management team on trailers needed to complete schedule in production. Communicate with supply planners on order number and quantity changes.
- Generated daily WPL schedule to organize production workload effectively.
Sr Insurance Adjuster
USAA
Chesapeake
01.2021 - 07.2026
- Reviewed and verified claim details for first notice of loss team to ensure accuracy and compliance. Review policy coverages with insured . Secure recorded statements from insureds, claimants, passengers , witnesses etc . Review invoices for repair estimates, tow, car seat replacements for payment. Walk insureds through total loss process assuring insured vehicles are secured by salvage yards and titles have been validated for settlements to be issued .
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Negotiated settlements with claimants to reach fair resolutions in disputes.
Collections Team Lead
Parallon
Richmond
10.2015 - 12.2021
- Supported team members in resolving issues with accounts with escalations on complicated and aged accounts , Reviewed and monitored pool volumes to assist and reassign resources., Conducted daily review of E-transactions, E-requests, and re-sequencing to ensure accuracy and compliance Assist Manager with Month End Reviews Complete Monthly QA to assure productivity and quality performance
- Led collections team to ensure timely account resolution and payment processing.
- Coordinated training sessions for new team members on collection procedures.
- Managed daily operations of collections, including workflow assignments and monitoring.
Front Desk Coordinator
Hampton Inn
Petersburg
04.2014 - 08.2018
- Scheduled reservations for guests via multi-line telephone and in-person for walk-ins. Check guest in and out of Hotel collecting payments for rooms & incidentals, assist guests with reservations at other Hotels when we are sold sold out. Coordinated late arrivals and check-outs with housekeeping and updated maintenance on room issues.
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed room reservations using the property's booking system.
- Coordinated check-in and check-out procedures for all guests.
Financial Counselor
SOUTHSIDE REGIONAL MEDICAL CENTER
Petersburg
01.2014 - 09.2015
- Assist patient with application for Medicaid and Marketplace, follow up and track applications status for approval and denials. If applications are denied screen patients for Hospital Charity by running credit reports and collecting income verification documents required to complete the charity application. Compare information provided to charity guidelines to determine if patient qualifies for the charity and submit the applications to administration for approval. Run daily query of new admissions visit patients and explain application process and what is needed to complete, Complete follow calls with needed to patients' family members and facilities Accept inbound calls, emails and walk ins by patient for consults about account balances, billing, and payment arrangements. Visited inpatients to collect and establish payment arrangements for copays, coinsurance, and deductibles. Complete weekly POS audit report.
- Provided financial counseling to patients regarding insurance options and payment plans.
- Educated patients on healthcare costs and financial assistance programs available.
- Assisted with billing disputes and resolved patient inquiries regarding charges.
Tax Specialist
H&R BLOCK
Petersburg
12.2008 - 04.2015
- Interviewed clients to gather detailed information on taxable income, ensuring accurate tax preparation. Used appropriate adjustments, deductions and credits to ensure clients the maximum refund. Researched tax laws to ensure tax forms are compliant and to reduce risk for clients. Collected payments for amounts owed for tax preparation services. Discussed payment plans and filed payment extensions with the IRS.
- Prepared and filed individual tax returns for clients annually.
- Reviewed financial documents for accuracy and compliance with regulations.
- Provided expert tax advice to clients on various tax-related issues.
HMO Collector
Southside Regional Medical Center
Petersburg
08.2011 - 01.2014
- Managed accounts pending for insurance payment by following up with the insurance company for updated statuses of the pending claims.
- Managed accounts pending insurance payment, following up with insurance companies for updated claim statuses. Completed appeals on denied claims to facilitate reconsideration of payments. Complete required reports related to statuses of accounts. Corrected claims and submitted adjustments for processing.
- Managed patient account collections and resolved billing inquiries effectively.
- Communicated with patients regarding outstanding balances and payment options clearly.
- Updated patient records and maintained accurate financial documentation consistently.
Special Project Coordinator
Southside Regional Medical Center
Petersburg
01.2010 - 08.2011
- Outlined daily tasks and duties performed
- Executed daily queries of cash, bad debt, and Medicare logs, updating the spreadsheet with monthly cash balances for administrative tracking.
- Coordinated special projects to enhance patient care and operational efficiency.
- Developed project timelines and monitored progress to ensure timely completion.
- Collaborated with cross-functional teams to implement new healthcare initiatives.
Patient Service Representative
Southside Regional Medical Center
08.2007 - 01.2010
- Assisted patients with inquiries and disputes regarding accounts, ensuring clarity and resolution. Review medical records for discrepancies with patient care and charges. Request necessary corrections to charges and/or diagnosis and answer other inquiries on patient accounts. Place calls to guarantors with accounts having no or missed payments to arrange payment options and offer settlements. Manage patient account balances with follow-ups on scheduled payment, settlement offers and adjustments. Processed payments mailed to facility for deposit while performing general office duties to support operational efficiency.
- Greeted patients and visitors with professionalism and warmth.
- Scheduled appointments and managed patient inquiries efficiently.
- Verified insurance information and processed patient registrations accurately.
Patient Registration Representative
Southside Regional Medical Center
08.2004 - 08.2007
- Entered insurance and demographic information for new patients to facilitate accurate record-keeping. Scheduled bed assignments and completed daily census reports to ensure optimal patient placement and flow. Accepted co-pay and deductible payments to streamline billing processes for services rendered. Performed medical office duties while delivering customer service to patients and family members.
- Registered patients using electronic health record systems.
- Collected and verified patient insurance information and identification.
- Scheduled patient appointments and coordinated follow-up visits.
Education
Associate - Social Science
RICHARD BLAND COLLEGE
Petersburg, VASkills
- Inventory control
- Inventory tracking
- Inventory reconciliation
- Stock level management
- Inventory audits
- Warehouse management
- Logistics coordination
- Supply chain management
- Vendor management
- Operational support
- Process optimization
- Accounts Receivable
- Team collaboration
- Customer service
- Inventory control
Certification
- Property & Casualty License
- Driver's License
- First Aid Certification
- Series 66
- Series 7
Additional Information
Authorized to work in the US for any employer
Timeline
Inventory Coordinator
Perdue Farms, Inc.
11.2024 - Current
Sr Insurance Adjuster
USAA
01.2021 - 07.2026
Collections Team Lead
Parallon
10.2015 - 12.2021
Front Desk Coordinator
Hampton Inn
04.2014 - 08.2018
Financial Counselor
SOUTHSIDE REGIONAL MEDICAL CENTER
01.2014 - 09.2015
HMO Collector
Southside Regional Medical Center
08.2011 - 01.2014
Special Project Coordinator
Southside Regional Medical Center
01.2010 - 08.2011
Tax Specialist
H&R BLOCK
12.2008 - 04.2015
Patient Service Representative
Southside Regional Medical Center
08.2007 - 01.2010
Patient Registration Representative
Southside Regional Medical Center
08.2004 - 08.2007
Associate - Social Science
RICHARD BLAND COLLEGE