KHIARAH JACKSON
Chesapeake
Summary
Dynamic Dental Office Manager with extensive experience at Virginia Beach Family Dental, excelling in patient scheduling and insurance billing. Proven ability to enhance patient satisfaction through effective communication and workflow optimization. Skilled in Dentrix and staff training, fostering a collaborative environment that drives operational success and improves patient care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Dental Office Manager
VIRGINIA BEACH FAMILY DENTAL
Virginia Beach
04.2025 - Current
- Managed daily operations of a busy dental office.
- Supervised scheduling for patient appointments and staff shifts.
- Coordinated patient communications and handled inquiries effectively.
- Oversaw billing processes and ensured accurate insurance claims submission.
- Maintained office inventory and ordered dental supplies regularly.
- Trained new staff on office protocols and customer service standards.
- Implemented office policies to enhance patient care and satisfaction.
- Conducted regular staff meetings to discuss workflow improvements and updates.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Lead Dental Assistant
VIRGINIA BEACH FAMILY DENTAL
Virginia Beach
03.2024 - 04.2025
- Assisted dentists during restorative procedures, applying dental fillings, placing temporary crowns, and seating permanent crowns to improve patient outcomes.
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Administered desensitizing agents before anesthetic administration based on dentists' instructions to enhance patient comfort.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Prepared injection syringes for use in various dental procedures according to protocol standards.
- Monitored patient progress throughout visits to ensure effective treatment and enhance overall patient experience.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
Lead Dental Assistant
TIDEWATER DENTAL
Norfolk
09.2022 - 12.2023
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Prepared treatment rooms, sterilized instruments, and maintained a clean environment.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Trained new dental assistants on office protocols and patient management techniques.
- Managed patient scheduling and coordinated appointments for efficient workflow.
- Maintained accurate patient records and updated dental charts.
- Communicated effectively with patients, addressing concerns and answering questions.
- Collaborated with the dental team to improve office operations and enhance service quality.
Dental Assistant
THE DENTISTRY COLLECTIVE
San Diego
09.2021 - 08.2022
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists with patient examinations and dental procedures.
- Prepared and organized treatment rooms for efficient workflows.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments and maintained a clean, safe environment.
- Educated patients on oral hygiene and post-treatment care guidelines.
- Managed patient records using dental software systems effectively.
- Collaborated with the dental team to enhance patient care services.
Dental Assistant
ARORA GROUP(OAK HARBOR NAVAL DENTAL CLINIC)
Oak Harbor
09.2020 - 06.2021
- Assisting with dental procedures such as fillings, crowns, and extractions
- Taking & pouring dental impressions (molds of the mouth)
- Preparing patients for surgery
- Operating equipment and monitors
- Talking with patients
- Performing administrative tasks
- Preparing examination areas
- Cleaning up after procedures
- Sterilizing equipment
Dental Assistant
Northwest Dental
Oak Harbor
05.2018 - 09.2020
- Created opposing models, study casts, and impressions to inform dentists on relationships between teeth, gums, and dental arches
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Captured initial impressions of patient teeth to prepare for custom dental work of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities
- Sterilized instruments and equipment between consultations to ensure patient safety and infection control
- Educated patients on postoperative care to enhance protection of dental work and support healing
Dental Assistant Intern
Bright Now Dental
Bellevue
01.2016 - 05.2018
- Took bitewing, periapical, panoramic, and occlusal X-rays and prepared for dentists to review
- Took and developed radiographs with precision to assist dentists in accurate diagnosis and treatment planning
- Made and fit dentures and crowns
- Formed and contoured artificial gums to fit snugly into patient mouths with optimal comfort
- Advised patients on home care products and devices to promote optimal oral health and patient satisfaction
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient
- Managed appointment scheduling and responded to patient inquiries via email to enhance office efficiency
- Consistently ensured functioning and sterilization of equipment being used
- Accurately collected and recorded patient medical and dental histories
Education
Bachelor of Science - Healthcare Administration with a concentration in Patient Safety and Quality
Southern New Hampshire University
Hooksett, NH01-2023
Certificate - DENTAL ASSISTING
Everest Institute
Everett, WA04-2015
High School Diploma -
Kendrick High School
Columbus, GASkills
- Dental practice management
- Patient schedule management
- Patient scheduling
- Patient issue resolution
- Treatment Planning
- Insurance claims management
- Dental software proficiency
- Dentrix proficiency
- Report generation
- Documentation and reporting
- Operational efficiency
- Workflow optimization
- Office management
- Data entry
- Staff training
- Onboarding new staff
- Team collaboration
- Patient confidentiality
- Attention to detail
- Exam room setups
- Treatment room setup
- Sterilization techniques
- Restorative procedures
- Dental procedure support
- CRM software
- Time management
- Organizational strengths
- Problem-solving abilities
- Reporting
- Staff recruitment
- Payment plans
- Treatment Planning
- Staff recruitment
Certification
- XRAY CERTIFICATION
- BLS CERTIFICATION
Timeline
Dental Office Manager
VIRGINIA BEACH FAMILY DENTAL
04.2025 - Current
Lead Dental Assistant
VIRGINIA BEACH FAMILY DENTAL
03.2024 - 04.2025
Lead Dental Assistant
TIDEWATER DENTAL
09.2022 - 12.2023
Dental Assistant
THE DENTISTRY COLLECTIVE
09.2021 - 08.2022
Dental Assistant
ARORA GROUP(OAK HARBOR NAVAL DENTAL CLINIC)
09.2020 - 06.2021
Dental Assistant
Northwest Dental
05.2018 - 09.2020
Dental Assistant Intern
Bright Now Dental
01.2016 - 05.2018
Bachelor of Science - Healthcare Administration with a concentration in Patient Safety and Quality
Southern New Hampshire University
Certificate - DENTAL ASSISTING
Everest Institute
High School Diploma -
Kendrick High School