Summary
Overview
Work History
Education
Skills
Timeline
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Jakia Thomas

Richmond

Summary

Dependable Factory Worker with [Number] years of experience operating the production line. Hardworking, physically fit and OSHA compliant. Experienced in handling raw materials and chemicals. Focused on ensuring products meet quality control standards. Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery. I am also a team player love working with other and also love learning new skills that will also make my job as easy as possible. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
  • Provided constructive feedback for continuous improvement of internal processes, directly impacting customer experience quality.

Factory Worker

Amazon
09.2022 - 10.2022
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.

Cashier

Walmart
09.2018 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier

Publix
06.2017 - 06.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Cashier

Foodlion Grocery Store
12.2016 - 06.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Cashier

McDonald’s
07.2016 - 12.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $[Amount] or more per shift.

Education

Clover Hill High School
Midlothian, VA
06.2016

Skills

  • Handheld Scanners
  • Line Work
  • Safe Machine Operation
  • Processing Knowledge
  • Teamwork and Communication
  • Safe Chemical Handling
  • Workplace Safety
  • Customer Service
  • Customer Support
  • Data Entry
  • Customer Satisfaction
  • Call Center Operations
  • Empathy Display
  • Call Management
  • Keyboarding
  • Patience Maintenance
  • Resolving issues
  • Answering questions
  • Gathering information
  • Logging call information
  • Inbound phone calls
  • Call Control
  • Data Gathering
  • Computer Skills
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Following scripts
  • Remote Office Availability

Timeline

Customer Service Representative

Maximus Call Center
09.2022 - Current

Factory Worker

Amazon
09.2022 - 10.2022

Cashier

Walmart
09.2018 - 08.2022

Cashier

Publix
06.2017 - 06.2018

Cashier

Foodlion Grocery Store
12.2016 - 06.2017

Cashier

McDonald’s
07.2016 - 12.2016

Clover Hill High School

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