Kia Watkins
Alexandria,VA
Summary
Assistant Property Manager with 8 plus years of experience in the Property Management domain, who approaches the job with tenacity, enthusiasm, creativity, and professionalism. With proven organizational and leadership skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities.
Overview
12
12
years of professional experience
Work History
Assistant Community Manager/Resident Services Manager
UDR INC.
10.2021 - Current
- 550-unit Property combined with 414 high rise apartment units, 111 garden style units and 25 townhomes. Building built in 1972.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
- Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
- Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
- Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving interest in available properties.
- Increased office organization by creating filing systems and managing confidential information carefully.
Assistant Property Manager & Resident Services Coordinator
Habitat America LLC.
03.2018 - 10.2021
- 172 unit senior property building built in 2005
- Provide Administrative office work, Coordinate community events, Handle property marketing, Assisted Property Manager with tasks
- Work with elderly residents.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Posted policies and rules in common areas for tenant review.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Cashier & Sales Associate
Aldi
01.2017 - 01.2018
Receptionist
Freedom Medical Alert
02.2012 - 12.2017
Front Desk Receptionist
Massage Envy- Miami, FL
12.2015 - 03.2016
Circulation Front Desk
Salisbury University Library
01.2013 - 01.2015
Intern
Holly Community INC
Education
AA- Human Services -
Prince George’s Community College
Leadership Development Certification: Senior Housing -
Montgomery Community College
Maryland2019
BA- Sociology -
Salisbury University
Salisbury, MD01.2015
Skills
- Property Management
- Customer Relationship Management
- Leasing and sales
- Conflict handling
- Property tours and inspections
- Staff Training
- Promotional planning
- Maintenance knowledge
- MS Office Suite
- Interviewing skills
- Client meetings
Timeline
Assistant Community Manager/Resident Services Manager
UDR INC.
10.2021 - Current
Assistant Property Manager & Resident Services Coordinator
Habitat America LLC.
03.2018 - 10.2021
Cashier & Sales Associate
Aldi
01.2017 - 01.2018
Front Desk Receptionist
Massage Envy- Miami, FL
12.2015 - 03.2016
Circulation Front Desk
Salisbury University Library
01.2013 - 01.2015
Receptionist
Freedom Medical Alert
02.2012 - 12.2017
Intern
Holly Community INC
AA- Human Services -
Prince George’s Community College
Leadership Development Certification: Senior Housing -
Montgomery Community College
BA- Sociology -
Salisbury University
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