Kiana West
Carrollton
Summary
Detail-oriented receptionist with proven skills in customer service, time management, and telephone etiquette. Committed to enhancing visitor experiences and ensuring efficient workflow.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Crossroads Talent Solutions
Hampton, VA
02.2026 - Current
- Greeted and assisted visitors, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for staff, optimizing workflow and time management.
- Processed incoming mail and packages, coordinating distribution to relevant team members.
- Maintained organized reception area, enhancing professionalism and visitor experience.
- Assisted in training new reception staff on procedures and customer service standards.
- Utilized office software to update client information accurately in database systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Volunteer
Military & Family Readiness Center
Hampton, VA
01.2026 - 02.2026
- Assisted in organizing community events and workshops to promote family readiness programs.
- Supported military families by providing information on available resources and services.
- Collaborated with team members to streamline volunteer scheduling and coordination efforts.
- Developed informational materials to enhance awareness of family support initiatives.
Ulta Beauty Specialist
Target
Hampton, VA
05.2022 - 08.2022
- Assisted customers in selecting beauty products based on individual needs and preferences.
- Maintained product displays to ensure a visually appealing shopping environment.
- Educated customers about product features, benefits, and application techniques.
- Managed inventory levels by restocking shelves and organizing backroom storage.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Monitored expiration dates and ensured proper rotation of skincare and cosmetic products.
- Participated in ongoing training sessions to stay current on beauty industry trends and product knowledge.
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Developed tailored skincare regimens for clients based on individual needs, resulting in improved skin health and appearance.
Lead Barista
Starbucks
Hampton, VA
02.2020 - 05.2020
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Trained new baristas on beverage preparation, customer service, and operational procedures.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed.
- Provided exceptional customer service, resolving issues and ensuring satisfaction with products.
- Collaborated with team members to streamline workflows during peak hours for efficiency.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier
Food Lion
Carrollton, VA
03.2019 - 05.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to restock shelves and organize displays.
- Handled customer complaints professionally, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Administrative skills
- Issue handling
- Call routing
Timeline
Front Desk Receptionist
Crossroads Talent Solutions
02.2026 - Current
Volunteer
Military & Family Readiness Center
01.2026 - 02.2026
Ulta Beauty Specialist
Target
05.2022 - 08.2022
Lead Barista
Starbucks
02.2020 - 05.2020
Cashier
Food Lion
03.2019 - 05.2019
Bachelor of Science - Psychology
Old Dominion University