Kiana Raiford
Hampton
Summary
Ambitious Receptionist equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Dedicated professional with strong client relationship management skills. Expertise in appointment scheduling and effective communication ensures high client satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Program Receptionist
Hampton Newport News Community Services Board
Hampton
01.2025 - Current
- Scheduled and confirmed appointments.
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained a calendar for multiple staff members.
- Answered phone calls and directed inquiries to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Client Service Representative
Two Bears Clean LLC
Rahway
03.2011 - 04.2018
- Assisted clients with inquiries and provided timely information on services.
- Managed appointment scheduling for cleaning services to ensure efficiency.
- Responded to customer complaints and resolved issues to enhance satisfaction.
- Maintained accurate records of client interactions and service requests.
- Educated clients about cleaning products and service options available.
- Conducted follow-up calls to ensure client satisfaction after services were rendered.
Administrative Assistant
Zigsmen&Roberts Realtor LLC
Delanco
02.2007 - 11.2010
- Managed scheduling and appointments for real estate agents and clients.
- Organized and maintained client files and property listings efficiently.
- Handled incoming inquiries via phone, email, and in-person interactions promptly.
- Maintained office supplies inventory and ordered items as needed regularly.
Claims Assistant /Data Entry Clerk
Dollar Rental Car
Jamaica
09.1999 - 11.2002
- Processed claims efficiently for vehicle rentals and damages.
- Reviewed documentation for compliance with company policies and procedures.
- Communicated with customers to gather necessary claim information.
- Updated claims database with accurate information and status changes.
- Coordinated with insurance adjusters to facilitate claim resolution.
- Maintained organized files for easy retrieval of claim documents.
- Set up meetings, medical appointments, and depositions.
Education
Certificate of Phlebotomy Tech - Phlebotomy
New Horizons Regional Center
Hampton, VA12-2022
Some College (No Degree) - Business Administration
Virginia Wesleyan University
Virginia Beach, VASkills
- Appointment scheduling
- Client relationship management
- Record keeping
- Effective communication
- Problem solving
- Adaptability
- Project management experience
- Client communication
- Customer service
- Data entry accuracy
- Service documentation
- Customer relationship management
- Active listening
- Time management
- Attention to detail
- Adaptability to change
- Microsoft Excel
- Delivery scheduling
- Order processing
- Call management
- Credit card payment processing
- Call escalation
- Customer relations
- Customer RMA management
- Empathy and patience
Timeline
Program Receptionist
Hampton Newport News Community Services Board
01.2025 - Current
Client Service Representative
Two Bears Clean LLC
03.2011 - 04.2018
Administrative Assistant
Zigsmen&Roberts Realtor LLC
02.2007 - 11.2010
Claims Assistant /Data Entry Clerk
Dollar Rental Car
09.1999 - 11.2002
Certificate of Phlebotomy Tech - Phlebotomy
New Horizons Regional Center
Some College (No Degree) - Business Administration
Virginia Wesleyan University