Kianna Liggins
Franklin
Summary
Dynamic professional with a proven track record in customer service and teamwork. Skilled in upselling and cross-selling, I fostered strong customer relationships, significantly boosting sales revenue. Adept at problem-solving and maintaining a professional demeanor, I thrive in fast-paced environments while ensuring exceptional service and satisfaction.
Overview
10
10
years of professional experience
Work History
Long Term Substitute
Franklin City Public Schools
10.2024 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Collaborated with fellow educators to design interdisciplinary lessons, promoting well-rounded learning experiences.
Sales Associate
Belk Outlet
05.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Beauty Advisor
Belk Department Store
08.2022 - 05.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Executive Assistant
Destin Pathways, LLC
11.2016 - 02.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
Sales Associate
Rainbow Apparel
09.2015 - 05.2016
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Windsor High School
Windsor, VA06-2012
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Money handling
- Professional demeanor
- Customer engagement
- Upselling and cross selling
- Inventory control procedures
- Feedback implementation
Timeline
Long Term Substitute
Franklin City Public Schools
10.2024 - Current
Sales Associate
Belk Outlet
05.2023 - 12.2023
Beauty Advisor
Belk Department Store
08.2022 - 05.2023
Executive Assistant
Destin Pathways, LLC
11.2016 - 02.2020
Sales Associate
Rainbow Apparel
09.2015 - 05.2016
High School Diploma -
Windsor High School
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