Kiara I. Nufio
Stafford
Summary
Results-driven professional with expertise in inventory management and employee training. Known for strong organizational skills and effective communication, consistently meeting customer needs and driving operational excellence.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Experience Specialist
MCCS Quantico
Quantico
07.2022 - Current
- Delivered exceptional customer service to enhance visitor experiences.
- Assisted in organizing events and activities for community engagement.
- Managed inventory of supplies and materials for daily operations.
- Conducted training sessions for new staff on operational procedures.
- Resolved customer complaints promptly to ensure satisfaction and support.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Implemented training programs that were passed down from upper management to ensure employees were up-to-date on company policies and procedures.
- Monitored compliance with safety regulations in order to maintain a safe working environment for all personnel.
- Provided guidance to new hires regarding onboarding processes and company culture.
- Created detailed documentation of job roles throughout the organization including duties, responsibilities, qualifications.
Sales Associate
MCCS Quantico
Quantico
05.2022 - 07.2022
- Assisted customers in selecting products and making informed purchasing decisions.
- Maintained product displays and ensured shelves were fully stocked and organized.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to achieve sales goals and improve store operations.
- Educated customers about promotions, loyalty programs, and product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including the gas pumps and surrounding area, as well as the food bar.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Key Holder
Earthbound Trading
Woodbridge
05.2021 - 05.2022
- Managed store operations and maintained visual merchandising standards.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on store policies and customer engagement techniques.
- Oversaw inventory management, including restocking and organization of products.
- Processed sales transactions accurately using point-of-sale systems.
- Enforced company policies to ensure a safe shopping environment for customers.
- Collaborated with team members to achieve daily sales goals and promotions.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance/ set up and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Developed extensive product knowledge, and building consumer base.
Barista
Target Starbucks
Stafford
06.2018 - 08.2021
- Prepared and served high-quality beverages to customers efficiently.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted customers with menu selections and special requests.
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
Seasonal Key Holder
Earthbound Trading
Woodbridge
10.2019 - 01.2020
Education
Associate of Science - Criminal Justice / Criminology
Northern Virginia Community College
Woodbridge, Virginia 01.2019 - 11.2025
Randolph High School
Converse, TXSkills
- Organization
- Problem resolution
- Customer service
- Team collaboration
- Inventory management
- Employee training
- Visual merchandising
- Effective communication
- Staff training
- Time management
- Team leadership
- Shift scheduling
Timeline
Experience Specialist
MCCS Quantico
07.2022 - Current
Sales Associate
MCCS Quantico
05.2022 - 07.2022
Key Holder
Earthbound Trading
05.2021 - 05.2022
Seasonal Key Holder
Earthbound Trading
10.2019 - 01.2020
Associate of Science - Criminal Justice / Criminology
Northern Virginia Community College
01.2019 - 11.2025
Barista
Target Starbucks
06.2018 - 08.2021
Randolph High School