KIARA MIX
Richmond
Summary
Experienced Compliance Specialist with a thorough understanding of regulatory standards and compliance procedures. Ensured consistent adherence to industry guidelines in previous roles, demonstrating strong analytical skills and the ability to effectively interpret and implement policies. Strengths include risk assessment, process improvement, and collaboration with cross-functional teams to promote operational efficiency.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Compliance Specialist
Better Housing Coalition Management
Richmond
02.2024 - Current
- Conducted compliance audits and internal reviews, presenting findings and remediation recommendations to management.
- Identified gaps in control frameworks, developing corrective action plans to address noncompliance.
- Developed risk management strategies and compliance control plans to mitigate operational and regulatory risks.
- Monitored regulatory changes, advising leadership on impacts and necessary actions.
- Investigated compliance issues and complaints, determining suitable corrective or disciplinary actions.
- Collaborated with risk management staff to investigate fraud and identify associated risks.
- Established relationships with regulatory bodies, auditors, legal counsel, and external advisors to enhance compliance efforts.
- Monitored and reported on compliance metrics and performance indicators to track organizational performance.
- Led training sessions and delivered complex risk and compliance concepts to staff and key stakeholders in clear, practical terms.
- Determined eligibility or ineligibility by reviewing applications, financial data, and documentation for discrepancies, deficiencies, or misinformation.
- Evaluated applications and supporting documentation to determine approval status under regulatory standards.
Occupancy Specialist
Better Housing Coalition Management
Richmond
09.2023 - 02.2024
- Facilitated completion of housing applications and documentation verification for clients.
- Managed communication among landlords, tenants, and housing authorities to ensure clarity.
- Conducted eligibility assessments for housing assistance programs to determine client qualifications.
- Organized workshops to educate clients on available resources and support programs.
- Developed training materials on occupancy policies and procedures for new staff members.
- Collaborated with community organizations to enhance support services for clients in need.
- Analyzed rental applications, credit reports, and income verification documents for accuracy.
- Identified issues within the occupancy process and collaborated with stakeholders for solutions.
Leasing Consultant/Manager
Main Street Realty
Richmond
05.2022 - 09.2023
- Nominated for Rammy Award for 'On-Site Outstanding Performer.'
- Assisted clients with selection of rental properties tailored to specific needs.
- Managed lease agreements, ensuring compliance with company policies.
- Conducted property tours, effectively showcasing amenities to prospective tenants.
- Collaborated with maintenance teams to resolve tenant concerns promptly.
- Developed marketing strategies to enhance visibility of available properties.
- Maintained accurate tenant application records and leasing documentation.
- Organized community events to strengthen relationships among residents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
Account Broker
VHI Transport
Chester
08.2021 - 10.2022
- Negotiated freight carrier rates, achieving significant reductions in shipping costs.
- Developed logistics plans that enhanced supply chain efficiency.
- Utilized tracking software to monitor shipment statuses and provide timely updates.
- Reviewed carrier performance metrics to assess on-time deliveries and safety ratings.
- Managed client relationships, resolving inquiries and shipping issues effectively.
- Coordinated pickup and delivery schedules between customers, vendors, and carriers.
- Prepared import and export documentation adhering to customs regulations and procedures.
- Identified new transportation partners for more efficient services at lower costs.
Business Account Manager
Estes Forwarding Worldwide
Richmond
04.2018 - 08.2020
- Cultivated strong client relationships through regular communication and follow-ups.
- Developed tailored proposals addressing specific client needs and expectations.
- Coordinated cross-functional teams to ensure timely project delivery.
- Managed contract negotiations to secure favorable terms for all parties involved.
- Conducted market research to identify new business opportunities and emerging trends.
- Analyzed client feedback to enhance service offerings and promptly address concerns.
- Implemented CRM tools to streamline account tracking and optimize client interactions.
- Resolved conflicts between customers and partners efficiently, ensuring satisfaction.
Education
High School Diploma -
Brunswick High School
Lawrenceville, VA06-2013
Associate of Science - Business Administration
Brightpoint Community College
Chester, VASkills
- LIHTC and HUD expertise
- Compliance auditing and oversight
- Risk management strategies
- Policy development and writing
- Regulatory monitoring and legal compliance
- Internal investigations and fraud detection
- Client relationship management
- Project coordination and team leadership
- Training development and delivery
- Performance tracking and analysis
- Effective communication and stakeholder influence
- Conflict management and negotiation
- Document analysis with strong attention to detail
- Industry awareness and insights
- Yardi software expertise
- Adobe Acrobat proficiency
- Microsoft Office proficiency
Certification
COS [Certified Occupancy Specialist]
Timeline
Compliance Specialist
Better Housing Coalition Management
02.2024 - Current
Occupancy Specialist
Better Housing Coalition Management
09.2023 - 02.2024
Leasing Consultant/Manager
Main Street Realty
05.2022 - 09.2023
Account Broker
VHI Transport
08.2021 - 10.2022
Business Account Manager
Estes Forwarding Worldwide
04.2018 - 08.2020
High School Diploma -
Brunswick High School
Associate of Science - Business Administration
Brightpoint Community College