Kiara Tanner
Norfolk
Summary
Certified clinical medical assistant with expertise in patient care and clinical procedures. Proven track record in managing administrative tasks efficiently while ensuring compliance with regulatory standards. Strong communication and interpersonal skills foster trust and rapport with patients, enhancing overall satisfaction. Committed to delivering high-quality care and collaborating effectively with healthcare teams.
Overview
8
8
years of professional experience
Work History
Clinical Medical Assistant
Hampton Roads Community Health Center
Norfolk
08.2024 - Current
- Transported specimens to lab for analysis or delivered reports to appropriate personnel.
- Educated patients about medical procedures, medications, diets and other health-related topics.
- Consulted with doctors concerning changes in patient conditions or treatments plans.
- Conducted routine screening tests including vision acuity, hearing tests, EKGs.
- Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
- Assisted physicians with patient exams and treatments.
- Administered injections and immunizations per protocol.
- Ensured all paperwork was completed accurately prior to submitting it for processing.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Floated between geriatric, pediatric and OB/GYN
Medical CSR
Cigna
03.2021 - 11.2023
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Resolved billing inquiries and disputes in timely fashion.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
Personal Care Assistant
Care Advantage, Inc.
Chesapeake
04.2017 - 10.2019
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Educated family members about proper techniques for caring for the client at home.
Education
Licensed Practical Nurse - Nursing
Bryant & Stratton College
Virginia Beach, VA04-2025
CCMA - Clinical
Tidewater Community College
Norfolk, VA06-2024
Skills
- Patient education
- Vital signs assessment
- Medical terminology
- Electronic health records
- Customer service
- Interpersonal communication
- IV insertion
- Anatomy
- Patient confidentiality
- Oxygen therapy
- OB and GYN assistance
- Clinical applications
- Venipuncture
- Medical equipment maintenance
- Glucose testing
- Autoclave operation
- Sterilization techniques
- Specimens collection and processing
- Phlebotomy techniques
- EKG monitoring
- Drug screening
- Diagnostic procedures
Timeline
Clinical Medical Assistant
Hampton Roads Community Health Center
08.2024 - Current
Medical CSR
Cigna
03.2021 - 11.2023
Personal Care Assistant
Care Advantage, Inc.
04.2017 - 10.2019
Licensed Practical Nurse - Nursing
Bryant & Stratton College
CCMA - Clinical
Tidewater Community College
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