Kiarina DeFreitas
Harrisonburg
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Skilled in documentation and reporting, I fostered strong client relationships, contributing to substantial revenue growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Recruiting Compliance
10 Roads Express
12.2022 - 12.2025
- Processed compliance-related inquiries and provided timely responses i.e. CDLIS, DAC, MVR, PSP reports and employment verifications..
- Played an active role in updating company-wide procedures based on changing regulations, minimizing disruption while maintaining high levels of accuracy.
- Participated in risk assessments, aiding the identification and mitigation of potential compliance issues.
- Liaised with various departments to gather information required for regular reporting obligations.
- Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
- Analyzed findings from internal investigations, recommending corrective actions as needed for swift resolution.
- Assisted in coordinating recruitment processes and prescreened candidates.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Coordinated new driver items i.e. DOT pre-employment drug screens and physicals, FMCSA Clearinghouse, and full cycle union recalls/standards.
Assistant Branch Manager
Trustco Bank
09.2019 - 11.2022
- Oversaw daily branch operations, ensuring compliance with bank policies and procedures.
- Mentored and trained staff on customer service excellence and sales techniques.
- Implemented process improvements to enhance operational efficiency and client satisfaction.
- Analyzed performance metrics to identify areas for staff development and training needs.
- Facilitated conflict resolution between staff and clients, promoting a positive branch environment.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Reviewed credit applications for risk factors and credit worthiness.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Streamlined branch operations (multiple locations) for increased efficiency through implementation of new processes and procedures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Direct Support Professional
New York State OPWDD
02.2019 - 09.2019
- Provided individualized support to individuals with developmental disabilities, promoting daily living skills and independence to maintain self-esteem and general wellness.
- Implemented behavior management strategies to improve client interactions and reduce challenging behaviors.
- Collaborated with interdisciplinary teams to develop and review personalized support plans for clients' needs.
- Trained new staff on operational procedures, enhancing team efficiency and effectiveness in service delivery.
- Monitored clients' progress and reported changes, ensuring timely adjustments to support strategies as needed.
- Developed and maintained positive relationships with families, providing updates on client progress and support options.
- Advocated for clients' rights within the community, ensuring access to necessary resources and services for optimal care.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
High School Diploma -
Gilboa Conesville Central School
Gilboa06-2015
Cosmetology & Makeup -
Paul Mitchell The School
Schenectady, NY01-2018
Skills
- Customer service
- Problem-solving
- Multitasking Abilities
- Organization and time management
- Computer skills
- Organizational skills
- Attention to detail
- Operations management
- Risk management
- Regulatory compliance
- Documentation and reporting
Timeline
Recruiting Compliance
10 Roads Express
12.2022 - 12.2025
Assistant Branch Manager
Trustco Bank
09.2019 - 11.2022
Direct Support Professional
New York State OPWDD
02.2019 - 09.2019
High School Diploma -
Gilboa Conesville Central School
Cosmetology & Makeup -
Paul Mitchell The School