KIARRA L. LEWIS
Prosperous Beginnings, LLC
Portsmouth
1
Certification
6
years of professional experience
Results-driven Human Resources and Healthcare Administration professional with progressive leadership experience in behavioral health and healthcare operations. Achieved operational efficiency improvements through strategic collaboration with executive leadership and a solid foundation in employee relations and talent management. Delivered impactful contributions in recruitment, onboarding, compliance, and organizational development.
Work History
Human Resources Generalist / Healthcare Operations
2 Years 6 Months- Managed full-cycle recruitment, onboarding, and integration to enhance new hire experience and retention.
- Coordinate employee credentialing, background checks, drug screenings, and employment verification.
- Maintain personnel files, licenses, certifications, CPR compliance, QMHP documentation, and annual training records.
- Supported employee relations through investigations, coaching, and performance improvement plans to foster a positive workplace culture.
- Develop HR policies, employee communications, and compliance procedures.
- Prepare documentation for audits and regulatory inspections.
- Coordinated staffing schedules and managed payroll and leave administration to ensure operational efficiency.
- Support Residential Crisis Stabilization Unit operations and quality improvement initiatives.
Branch Manager
3 Years 11 Months- Directed daily branch operations, ensuring compliance with regulations and operational standards.
- Led hiring, coaching, and scheduling, fostering a high-performance team culture.
- Managed financial performance and operational goals, aligning branch activities with organizational objectives.
Education
Master of Science - Healthcare Administration, Human Resources Concentration
Expected Graduation: August 2026
Bachelor of Science - Healthcare Administration
Skills
EHR Systems
Employee relations
Exit interviews
Policy development
File management
Microsoft Office
Salesforce
Zendesk
Homebase
Zoom
Employee feedback
Payroll administration
Asana
Monday.com
HR systems knowledge
HR systems expertise
Policy development
Compliance regulations
Certification
- Qualified Mental Health Professional–Trainee (QMHP-T)
- Therapeutic Options of Virginia (TOVA)
- First Aid/CPR/AED Instructor
- CPR & First Aid Certified
- Crisis De-escalation & Risk Assessment
Core Competencies
- Human Resources
- Healthcare Operations
- Leadership
- Employee Relations
- Regulatory Compliance
- Team Leadership
- Talent Acquisition
- Quality Improvement
- Change Management
- Recruitment
- Behavioral Health
- Strategic Planning
- Performance Management
- Policy Development
- Staff Development
- Credentialing
- Audit Preparation
- Employee Engagement
- Onboarding
- Risk Management
- Process Improvement
Timeline
Human Resources Generalist / Healthcare Operations
Prosperous Beginnings, LLC
01.2024 - CurrentRead More
Branch Manager
OneMain Financial
02.2020 - 01.2024Read More
ECPI University
Bachelor of Science from Healthcare Administration
Read More
Liberty University
Master of Science from Healthcare Administration, Human Resources Concentration
Read More