Kiceyonna Reid-Williams
Hopewell
Summary
Customer-oriented professional with extensive experience in client support and service roles. Delivers high customer satisfaction through effective communication and problem-solving. Streamlines operational processes to enhance the customer experience while managing multiple tasks efficiently.
Overview
6
6
years of professional experience
Work History
Dual CSR
TDB Communications
Chester
2024.09 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Collaborated with team members to enhance service delivery and satisfaction.
- Documented customer interactions and feedback in the CRM system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bank Teller
USAA Bank
2021.05 - 2024.09
- Assist customers with daily banking transactions and account services
- Review and monitor potentially fraudulent accounts for suspicious activity
- Respond to customer inquiries efficiently while maintaining high service standards
- Educate customers on banking products including loans, mortgages, and lines of credit
- Maintain accuracy and confidentiality when handling sensitive financial information
- Build positive customer relationships through problem-solving and communication skills
- Processed customer transactions efficiently and accurately.
Customer Service Representative / Web Chat Support
Maximus Remote
2020.01 - 2021.01
- Assisted applicants with eligibility and benefits information, ensuring clarity and understanding in a fast-paced remote environment
- Conducted interviews to assess needs and explained available healthcare and assistance programs, enhancing applicant knowledge
- Assisted applicants with eligibility and benefits information in a fast-paced remote environment
- Guided beneficiaries through Medicare-related questions and application processes
- Guided customers through products and online systems with step-by-step support, improving user experience and satisfaction
- Maintained professionalism and empathy while handling sensitive customer situations
Education
High School Diploma -
Hopewell High School
Hopewell, VASkills
- Customer Service
- Customer onboarding
- Client relations
- Call Center Operations
- Virtual customer engagement
- Banking Operations
- Customer relationship management
- Data Entry
- Microsoft Office
- Typing 45 WPM
- Multitasking
- Problem Solving
- Team collaboration
- Effective communication
Timeline
Dual CSR
TDB Communications
2024.09 - Current
Bank Teller
USAA Bank
2021.05 - 2024.09
Customer Service Representative / Web Chat Support
Maximus Remote
2020.01 - 2021.01
High School Diploma -
Hopewell High School