Kierra Skinner
Portsmouth
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
It’s My Life LLC
10.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Tax Preparer
Self Employed
01.2013 - 01.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
Customer Service Team Leader
Target
08.2021 - 10.2023
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Led weekly team meetings to discuss performance metrics, identify improvement areas, and set goals for customer service excellence.
Tax Preparer/ Receptionist
Liberty Tax Service
12.2011 - 05.2012
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Churchland High
Portsmouth, VA06.2009
Skills
- Customer service
- Data entry
- Administrative support
- Microsoft Word
- Microsoft Excel
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Critical thinking
- Strong problem solver
- Multi-line phone systems
Timeline
Administrative Assistant
It’s My Life LLC
10.2023 - 12.2024
Customer Service Team Leader
Target
08.2021 - 10.2023
Tax Preparer
Self Employed
01.2013 - 01.2024
Tax Preparer/ Receptionist
Liberty Tax Service
12.2011 - 05.2012
High School Diploma -
Churchland High
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