Kierra Smith
Hampton Roads,
Summary
Healthcare Administrator with 5+ years of experience leading graduate medical education programs, overseeing administrative operations, and managing trainees in compliance-driven environments. Skilled in directing accreditation processes, credentialing, onboarding, and maintaining accurate, confidential records. Proven ability to guide trainee development, drive performance through data analysis, and manage schedules and resources while implementing process improvements that enhance efficiency and program outcomes.
Overview
8
8
years of professional experience
Work History
Fellowship Program Specialist II
Eastern Virginia Medical School at ODU
Norfolk
04.2026 - Current
- Led day-to-day operations for two fellowship programs, overseeing workflows, timelines, and program performance to ensure seamless delivery of training and services
- Managed the full fellow lifecycle, including recruitment, onboarding, scheduling, performance tracking, and program completion
- Guided fellows and faculty, fostering structured and high-performing program environment that enhanced participant engagement
- Directed program coordination across Program Directors, faculty, and GME leadership to ensure alignment and efficient execution of priorities
- Oversaw fellow scheduling (rotations, call schedules, conferences), balancing program needs, compliance requirements, and educational goals
- Managed and monitored fellow leave (vacation, sick, educational), ensuring accurate tracking and compliance with institutional policies
- Led accreditation and compliance efforts, ensuring successful ACGME reporting and site visit preparation to maintain program standards
- Owned evaluation and performance tracking processes, analyzing data and providing insights to leadership to support decision-making
- Managed program budgets, reimbursements, and financial tracking, ensuring accuracy, compliance, and alignment with funding allocations
- Coordinated fellowship recruitment cycles, managing interview planning, candidate tracking, and onboarding logistics for timely program fulfillment
- Served as a key liaison between leadership, fellows, and external partners, proactively resolving issues and maintaining strong relationships
- Implemented process improvements to enhance program efficiency, consistency, and the overall fellow experience
- Participated in the Annual Virginia Statewide Program Coordinators Conference in 2026, engaging with peers and sharing best practices.
Academic Specialist Coordinator
University of Maryland
Baltimore
08.2022 - 09.2025
- Managed five fellowship programs, ensuring seamless operations and full compliance with accreditation and institutional requirements
- Directed the appointment and onboarding process in partnership with credentialing teams, improving efficiency and transition outcomes for incoming fellows
- Advised fellows on licensure, registration, and program requirements, ensuring timely completion of all milestones
- Ensured full compliance with orientation and onboarding requirements, facilitating smooth transitions for new fellows
- Oversaw fellow duty hours and performance data, analyzing trends to support continuous program improvement and compliance
- Led the evaluation process, collecting and analyzing faculty and fellow feedback to produce actionable insights for program leadership
- Managed recruitment operations, including interview coordination and application review through ERAS and SF Match systems
- Oversaw match process logistics and onboarding, serving as primary point of contact for incoming fellows
- Administered multiple program databases (MedHub), maintaining accurate and audit-ready records for fellows and faculty
- Planned and executed high-impact program events (graduations, conferences, alumni receptions), strengthening program visibility and engagement
- Supported ACGME accreditation efforts, including self-studies, site visits, and ongoing compliance initiatives
- Maintained and updated program communications and web presence, ensuring accurate and current information for stakeholders
- Enhanced professional expertise by attending the SAAAPM Conferences (2022, 2024) and the Annual ACGME Conference (2023)
Residency & Fellowship Coordinator
Eastern Virginia Medical School
Norfolk
01.2021 - 08.2022
- Managed the daily operations of the residency and fellowship program, ensuring compliance with ACGME and program-specific requirements.
- Managed ERAS application reviews and coordinated with the Program Director, optimizing applicant evaluation and selection processes.
- Established and maintained compliance with credentialing standards, coordinating with the Office of Graduate Medical Education to meet orientation, registration, and licensure requirements.
- Assisted in the preparation and participated in ACGME self-study reports, site visits, and accreditation reviews to maintain program compliance.
- Maintained confidential resident and fellow records, adhering to institutional and regulatory privacy standards.
- Collected and compiled evaluation forms from fellows and faculty, producing actionable feedback reports that informed performance improvement initiatives.
- Maintained multiple databases using New Innovations, ensuring accurate data management for fellows, residents, and faculty to support program operations.
- Planned and executed key academic events, including graduations and recognition ceremonies, enhancing program visibility and community engagement.
- Processed check requests, travel authorizations, fund reimbursements, and expense reports, ensuring timely payments and accurate financial records.
- Attended the New Innovations Conference in 2021 to stay updated on best practices in residency program management.
- Partnered with Chief Residents to create comprehensive schedules, balancing rotations, calls, vacations, and meetings for optimal program flow.
Front Office Manager
Eastern Virginia Medical School Department
Norfolk
10.2020 - 01.2021
- Managed front office operations, overseeing patient intake, scheduling, and daily workflows, enhancing overall clinic efficiency
- Supervised high-volume patient check-ins (50+ daily), ensuring accurate insurance verification, documentation, and copayment collection
- Led patient intake processes, ensuring all required documentation was completed accurately prior to appointments
- Coordinated high call volumes (100+ weekly), optimizing scheduling and patient communication workflows to improve service response times
- Oversaw prior authorization processes, ensuring timely approvals and uninterrupted patient access to medications
- Maintained front office organization and standards, ensuring smooth operations and a positive patient experience
- Collaborated with clinical staff to streamline patient flow and scheduling, reducing delays and improving service delivery
- Managed and maintained electronic medical records (EMR), ensuring data accuracy, compliance, and confidentiality
Customer Service Representative
Blue Cross Blue Shield of North Carolina
Jacksonville
04.2018 - 04.2019
- Managed high-volume call center operations, handling 80+ inbound calls daily related to premiums, claims, and benefits while maintaining service quality standards
- Guided members through complex health plan options, enhancing understanding and facilitating informed decision-making
- Collaborated cross-functionally with billing and internal teams to resolve escalated and complex member issues efficiently
- Directed member requests for plan changes, ensuring updates processed within 24-hour service level expectations
- Implemented process improvements that reduced call handling time by 15%, increasing team efficiency and productivity
- Streamlined call handling workflows, achieving 80%+ member retention rate and enhancing operational efficiency
- Oversaw accurate documentation of member interactions, ensuring compliance with company policies and regulatory requirements
- Participated in ongoing training and applied updated policy knowledge to enhance team performance and service delivery
- Mentored and supported onboarding of new team members, strengthening team capability and overall performance
Education
Bachelor of Science - Healthcare Administration
Liberty University, VA
Skills
- Program & Operations Management
- Event management
- Accreditation management
- Data Analysis & Performance Reporting
- Budget Management & Financial Oversight
- Vendor & Logistics Management
- Cross-Functional Leadership & Stakeholder Coordination
- Trainee Management & Development
- Staff Training & Performance Coaching
- Calendar management
Timeline
Fellowship Program Specialist II
Eastern Virginia Medical School at ODU
04.2026 - Current
Academic Specialist Coordinator
University of Maryland
08.2022 - 09.2025
Residency & Fellowship Coordinator
Eastern Virginia Medical School
01.2021 - 08.2022
Front Office Manager
Eastern Virginia Medical School Department
10.2020 - 01.2021
Customer Service Representative
Blue Cross Blue Shield of North Carolina
04.2018 - 04.2019
Bachelor of Science - Healthcare Administration
Liberty University, VA