Kiersten Coppock
Woodbridge
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
Work History
To Go Specialist
Carrabba's Restaurant
05.2023 - 11.2023
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
Alorica
09.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Created and maintained detailed database to develop promotional sales.
Education
Riverbend High School
Fredericksburg, VA05.2020
Skills
- Order Processing
- Food Plating
- Customer Service
- Payment Processing
- Food Inspection
- High-Volume Dining
- Ingredient Preparation
- Food Handlers Card
- Money Handling
- Safe Food Handling
- Wine Service
- Food Preparation
- Health Code Compliance
- Kitchen Equipment Operation
- Service Prioritization
- Dining Area Maintenance
- Menu Item Memorization
- Food Station Setup
- Food Production
- Menu Memorization
Timeline
To Go Specialist
Carrabba's Restaurant
05.2023 - 11.2023
Customer Service Representative
Alorica
09.2019 - 11.2020
Riverbend High School
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