Kiesha Marks
Richmond
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
15
15
years of professional experience
Work History
Personal Care Atendant
Public Partnerships
Richmond
06.2011 - Current
- Delivered personalized care and support to individuals with disabilities, enhancing their quality of life.
- Facilitated daily living activities and personal hygiene routines for clients, promoting independence and dignity.
- Administered medications according to established care plans.
- Communicated effectively with clients, families, and healthcare professionals.
- Developed individualized care plans based on client needs and preferences.
- Ensured a safe and clean environment for clients at all times.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
- Provided emotional support to clients by listening attentively to their concerns and helping them cope with stressors.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Monitored and documented vital signs and medication usage, ensuring timely communication of any variances to healthcare team.
- Accompanied clients on trips outside their residence such as shopping trips or social events.
- Scheduled transportation arrangements for doctor visits and errands outside the home.
- Maintained accurate records of services provided to clients including progress notes and medical records.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Supervised team members during shifts to ensure smooth operations.
- Coordinated staff schedules to maintain adequate coverage at all times.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and placed orders to avoid stock shortages.
- Implemented safety protocols to ensure a secure working environment.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Ensured compliance with health regulations during food preparation and service.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Conducted regular inspections of food preparation areas to verify adherence to sanitation standards.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Susan E Wagner
Staten Island, NYSome College (No Degree) - Human Resources Management
Virginia State University
Petersburg, VASkills
- Personal care
- Medication administration
- Vital sign monitoring
- Care planning
References
References available upon request.
Timeline
Personal Care Atendant
Public Partnerships
06.2011 - Current
Susan E Wagner
Some College (No Degree) - Human Resources Management
Virginia State University