Summary
Overview
Work History
Education
Skills
Timeline
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KieYana Mingo

KieYana Mingo

Patient Service Representative
Newport News,VA

Summary

Dedicated professional with a proven track record at Bayview Physicians, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Expert in patient confidentiality and office administration, I have streamlined processes to improve patient care and reduce wait times. Skilled in both interpersonal communication and meticulous data management, I excel in fast-paced healthcare environments.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Patient Service Representative

TPMG
Chesapeake, Virginia
04.2024 - Current
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Patient Care Advocate

Bayview Physicians
Virginia Beach, Virginia
02.2021 - 04.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Education

CCMA - Medical Assisting

Advanced Eclinical Training
Newport News, VA
01.2025 - 02.2026

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2016 - 04.2019

Skills

Patient education

Patient confidentiality

Customer service

Office administration

Appointment scheduling

Insurance verifying

Timeline

CCMA - Medical Assisting

Advanced Eclinical Training
01.2025 - 02.2026

Patient Service Representative

TPMG
04.2024 - Current

Patient Care Advocate

Bayview Physicians
02.2021 - 04.2024

High School Diploma -

Penn Foster Career School
06.2016 - 04.2019
KieYana MingoPatient Service Representative