KieYana Mingo
Patient Service Representative
Newport News,VA
Summary
Dedicated professional with a proven track record at Bayview Physicians, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Expert in patient confidentiality and office administration, I have streamlined processes to improve patient care and reduce wait times. Skilled in both interpersonal communication and meticulous data management, I excel in fast-paced healthcare environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
TPMG
Chesapeake, Virginia
04.2024 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Patient Care Advocate
Bayview Physicians
Virginia Beach, Virginia
02.2021 - 04.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
CCMA - Medical Assisting
Advanced Eclinical Training
Newport News, VA 01.2025 - 02.2026
High School Diploma -
Penn Foster Career School
Scranton, PA 06.2016 - 04.2019
Skills
Patient education
Patient confidentiality
Customer service
Office administration
Appointment scheduling
Insurance verifying
Timeline
CCMA - Medical Assisting
Advanced Eclinical Training
01.2025 - 02.2026
Patient Service Representative
TPMG
04.2024 - Current
Patient Care Advocate
Bayview Physicians
02.2021 - 04.2024
High School Diploma -
Penn Foster Career School
06.2016 - 04.2019
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