Kim Barton Havunen
Virginia Beach
Summary
Dedicated professional with expertise in customer service and team leadership. Proven ability to enhance client satisfaction and ensure regulatory compliance while managing daily operations.
Overview
19
19
years of professional experience
Work History
Owner/ Manager/ Coach/Trainer
Natural Bodyz Fitness
Virginia Beach
12.2012 - 12.2025
- Developed marketing strategies to attract customers and increase brand awareness.
- Managed inventory and maintained supplier relationships for seamless product availability.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Trained staff on customer service protocols and operational procedures for efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team to enhance member engagement and satisfaction through personalized fitness programs.
- Trained and mentored staff on customer service best practices and fitness knowledge.
- Implemented new software systems for member management and performance tracking.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Provided nutritional guidance to support client fitness goals.
- Monitored client progress and adjusted programs as necessary.
- Led workshops on health, wellness, and fitness strategies.
- Collaborated with staff to maintain a positive gym environment.
- Utilized fitness assessment tools to evaluate client capabilities.
- Educated clients on safe exercise techniques and practices.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team act
- Collaborated with team members to enhance overall training effectiveness.
- Utilized fitness assessment tools to track client performance metrics.
- Educated clients on nutrition and wellness to support their fitness journey.
- Mentored junior trainers in instructional techniques and best practices.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Owner/Trainer
USA Elite Trainers
Virginia Beach
08.2006 - 12.2016
- Developed training materials for diverse learning styles and needs.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Evaluated training programs for effectiveness and engagement levels.
- Mentored new trainers on best practices and instructional techniques.
- Collaborated with management to identify training needs and priorities.
- Coordinated logistics for training sessions, including scheduling and resources.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Created and offered additional materials to enhance training.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Education
Certificate of Personal Training And Nutrition Consultant - Personal Training And Nutrition
National Institute For Personal Training&Nutrition
Wilmington, DE12-2001
High School Diploma -
Elkton High School
Elkton, MD06-1997
Some College (No Degree) - Business
Cecil College
North East, MDSkills
- Customer service
- Staff training
- Regulatory compliance
- Client relationship management
- Team leadership
- Time management
- Customer relations
- Relationship building
- Consulting
- Staff hiring
- Staff management
Accomplishments
Featured on 13 News Now as a successful business owner and mom and athlete
Timeline
Owner/ Manager/ Coach/Trainer
Natural Bodyz Fitness
12.2012 - 12.2025
Owner/Trainer
USA Elite Trainers
08.2006 - 12.2016
Certificate of Personal Training And Nutrition Consultant - Personal Training And Nutrition
National Institute For Personal Training&Nutrition
High School Diploma -
Elkton High School
Some College (No Degree) - Business
Cecil College