Summary
Overview
Work History
Skills
Profile/Strengths
Timeline
Generic

Kim Johnson

Virginia Beach,VA

Summary

Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.

Overview

32
32
years of professional experience

Work History

Senior Manager, Onboarding

TraderInteractive/CarGroup
01.2022 - Current
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed strategic initiatives that improved service delivery and client satisfaction.
  • Facilitated training programs, mentoring junior staff on best practices and operational standards.
  • Analyzed performance metrics, providing actionable insights to drive continuous improvement efforts.

Customer Experience Manager

Trader Interactive (formerly part of Dominion Enterprises)
01.2016 - 01.2022
  • Manage team of 12 Customer Service professionals, create a culture of true customer service.
  • Implement activity standards and ensuring accountability at both the individual and team levels.
  • Training, guiding, coaching and motivating team members to exceed customer expectations.
  • Produce error-free customer records.
  • Initiate regular site audits to ensure compliance with business standards.
  • Create processes to find efficiencies to best serve our customers.
  • Trader Interactive Circle of Excellence winner, Commercial Manager 2019

Ad Operations Manager

Dominion Enterprises
01.2014 - 01.2016
  • Managed Team of 6 Digital Campaign Specialists
  • Responsible for management of Major Account digital campaigns, exceeding 1m in monthly revenue
  • Articulated Proof of Performance at a corporate director level
  • Attended Digital Advertising Conferences and executed on trends and enforced industry standards

Digital Campaign Strategist

LIN Media
01.2011 - 01.2014
  • Digital sales and marketing consultant for up to 11 different broadcast properties across the country.
  • Provided ongoing digital training to General Sales Managers, Local Sales Managers, Digital Sales Directors and Account Executives within assigned markets, both in groups and one on one.
  • Consistently sought out relevant information in an evolving industry to ensure up-to-date resources.
  • Worked with Account Executives and Digital Sales Directors to help optimize struggling campaigns through strategic thinking and overcome client objections to retain Advertisers.
  • Compiled proof of performance reports and market analytics for internal and external customers
  • LIN Media Circle of Excellence winner, Shared Services 2013

Account Manager

American Red Cross, Norfolk VA
12.2008 - 01.2011
  • Coordinated and managed blood collection programs for over 200 clients by working with individual sponsors to plan, promote and execute blood drive events; acted as a liason between collection staff and sponsors.
  • Recruited donors using EDonor, an online scheduling and donor management solution.
  • Met monthly collection goals and growing territory intake.
  • Ensured that all quality, safety and privacy compliance standards were met and followed national guidelines for brand continuity.
  • Provided compelling marketing messages to encourage donorship via email delivery and personal presentations.

Senior Campaign Specialist/Online Ad Analyst

Landmark Communications, Norfolk VA
03.2003 - 12.2008
  • Online project manager, handling proposals, strategy, concepts, campaign reporting & analysis and project maintenance for commercial online advertising team. Liaison between Sales, Accounting, Design and Ad Operations while managing new and ongoing advertising campaigns
  • Creation of effective online advertising campaigns, from concept to implementation including design, copy writing and deliverable analysis.
  • Scheduled and pushed live display advertising campaigns using Open Ad Stream software.
  • Designed sales presentations using PowerPoint, proposed recommendations for inclusive online solutions, supported sales process using internal inventory management and intranet communication tools
  • Develop and maintain strategic, beneficial relationships with key clients, ensuring top-level customer satisfaction and service.
  • Maintained knowledge of industry best practices and developing technologies
  • Managed Web Development Projects and Prepared Website Design Proposals using a variety of online tools.

Website Project Coordinator

RealEstateWeb, Pilotonline.com/HamptonRoads.com
12.2000 - 12.2003
  • Conceptualized, wrote and executed over 75 persuasive real estate ad campaigns; orchestrated the development of over 10 functional, effective and attractive websites to meet business needs and industry standards. Uncovered customer needs, set expectations; coordinated projects with production and sales teams. Conducted customer training and education on best practices.
  • Generated and presented proposals; developed, created and presented price quotes, site maps, and action plans. Analyzed online campaign statistics to determine effectiveness; devised corrective solutions when necessary.

Account Relations Representative

CareerConnection.com
04.1998 - 12.2000
  • Responsible for all aspects of client account maintenance, tracking product revenue, and providing lucrative hiring solutions for local companies.
  • Developed workflow solutions and revenue tracking procedures using Excel worksheets.
  • Regularly surveyed competitive landscape, attending business and networking events, reviewing trade periodicals and monitoring the local employment market.
  • Promoted product education to both employers and job seekers via seminars, workshops and Job Fairs.
  • Developed brand awareness strategies for product through direct mail and monthly email campaigns, as well as online and print solutions.

Financial Sales Assistant

Davenport and Company, LLC , Virginia Beach VA
02.1993 - 04.1998
  • Provided complete support to investment brokers, including Branch Manager.
  • Processed all deposits and check requests and served as branch technical representative, maintaining the integrity of all office systems.
  • Provided basic internet and CMS training to brokers.
  • Conducted educational seminars specific to retirement planning and mutual fund investing and performed all levels of client account maintenance.
  • Placement of stock, bond, commodity and mutual fund trades; ensuring standards of legal compliance and measures.

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Google Suite
  • Work Planning and Prioritization
  • Project management
  • Deadline management
  • WordPress management
  • Project and Schedule coordination
  • Project management tools
  • Relationship management

Profile/Strengths

  • Project Management and Strategic Planning; managing tight deadlines and simultaneous projects
  • Ability to work well within team-based business model and cooperative environment or function autonomously.
  • Strong organizational skills and customer service background
  • Professional writing ability
  • Process Development and Systems Analysis

Timeline

Senior Manager, Onboarding

TraderInteractive/CarGroup
01.2022 - Current

Customer Experience Manager

Trader Interactive (formerly part of Dominion Enterprises)
01.2016 - 01.2022

Ad Operations Manager

Dominion Enterprises
01.2014 - 01.2016

Digital Campaign Strategist

LIN Media
01.2011 - 01.2014

Account Manager

American Red Cross, Norfolk VA
12.2008 - 01.2011

Senior Campaign Specialist/Online Ad Analyst

Landmark Communications, Norfolk VA
03.2003 - 12.2008

Website Project Coordinator

RealEstateWeb, Pilotonline.com/HamptonRoads.com
12.2000 - 12.2003

Account Relations Representative

CareerConnection.com
04.1998 - 12.2000

Financial Sales Assistant

Davenport and Company, LLC , Virginia Beach VA
02.1993 - 04.1998

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Kim Johnson