Kimberly Alameda
Chesapeake
Summary
Dynamic Patient Access Coordinator Team Lead with proven success in team leadership, project management, and process improvement. Recognized for enhancing operational efficiency and mentoring staff to achieve high-performance standards. Skilled in both Access Healthcare protocols and Munson Healthcare guidelines as the two companies collaborate with each other.
Overview
14
14
years of professional experience
Work History
Patient Access Coordinator Team Lead
Access Healthcare
08.2020 - Current
- Managed a high-volume patient access team of 20–30 agents for Munson Healthcare.
- Work directly with Munson leadership to improve team collaboration, engagement, and efficiency in operations.
- Train new employees on Munson guidelines, protocols, and Revenue Cycle and PowerChart.
- Implement ongoing mentoring of staff by providing guidance on best practices, processes, and guideline refreshers.
- Monitored daily performance of agents and the team, analyzing SLAs, KPIs, errors, and call handling times to identify areas for improvement.
- Provided leadership and guidance to staff, ensuring timely and high-quality completion of tasks and projects.
- Led initiative in May 2023 to transition OMH offices from scheduled appointments in Intergy to Revenue Cycle, collaborating with Envera agents and Munson leadership.
- Expert in Munson Healthcare guidelines for the offices we serve, including OMH, Grayling network, and Traverse City.
Legal Transcriptionist
Acorn Transcripts/Net Transcripts
02.2019 - 12.2021
- Reviewed audio recordings to ensure clarity and completeness, facilitating accurate transcription.
- Transcribed legal documents accurately using advanced transcription software.
- Ensured confidentiality of sensitive legal information throughout the transcription process.
- Edited and proofread transcripts for grammatical accuracy and consistent formatting, enhancing document professionalism.
Court Reporter
GLFM/Leary Reporting
02.2012 - 09.2017
- Transcribed depositions, zoning hearing board meetings, and court proceedings with accuracy and attention to detail.
- Assisted attorneys in trial preparation by providing transcripts and supporting documents for effective case management.
- Typed court orders to support judges in maintaining accurate legal documentation.
- Operated stenographic equipment to capture spoken dialogue in real-time.
- Compiled exhibit lists for each case to enhance reference efficiency.
Education
Bachelor of Arts - Forensic Psychology
George Mason University
Fairfax, VA12-2028
Associate of Arts - Court Reporting
Harrisburg Area Community College
Harrisburg, PA12-2011
Skills
- Proficient in Cerner - Rev Cycle/PowerChart
- Knowledgeable in medical terminology
- Proficient in Microsoft Suite
- Project management
- Team leadership
- Excellent attention to detail
- Organizational skills
- Time management
- Written and verbal communication
- Typing 105 wpm
Timeline
Patient Access Coordinator Team Lead
Access Healthcare
08.2020 - Current
Legal Transcriptionist
Acorn Transcripts/Net Transcripts
02.2019 - 12.2021
Court Reporter
GLFM/Leary Reporting
02.2012 - 09.2017
Bachelor of Arts - Forensic Psychology
George Mason University
Associate of Arts - Court Reporting
Harrisburg Area Community College