Procedure Scheduler
Gastronenterology Associates
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Contributed to the development of department goals focused on improving patient experience throughout the entire scheduling process.
- Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
