Kimberly Harris
Midlothian
Summary
Results-driven leader with expertise in team management and customer engagement. Enhances customer satisfaction and optimizes operations through effective communication and strategic problem-solving. Skilled in cash handling and staff training, fostering strong customer relationships and driving team success.
Overview
27
27
years of professional experience
Work History
Membership Expeience Supervisor
Bj's Wholesale Club
Midlothian
08.2024 - 06.2026
- Led front-end operations to enhance customer service and satisfaction.
- Managed team schedules to ensure optimal staffing levels and workflow efficiency.
- Trained staff on product knowledge and effective customer engagement techniques.
- Monitored cash handling practices to ensure compliance with company policies.
- Assisted in resolving customer complaints to maintain a positive shopping experience.
Client Service Associate
Boleman Law Firm PC
Richmond
07.2023 - 04.2024
- Perform secretarial duties using legal terminology, procedures, and documents.
- Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas.
- Handled customer inquiries via phone and email effectively.
- Resolved customer complaints with empathy and professionalism.
Corrections Officer
VA DOC
01.2022 - 01.2023
- Oversaw over 100 female inmates at a level 1 prison.
- Provided resources and insight.
- Took responsibility for the security and welfare of the inmates.
- Prepared various reports, logs and documents.
Project Manager
Apr Consulting
01.2017 - 12.2020
- End to end project management throughout the life cycle of a Greenfield held service order for Verizon Fios.
- Creating excel spreadsheets.
- Working with Engineers and Field supervisors to meet deadlines.
- Provide technical and analytical guidance to project team all while recommending and taking action to provide solutions.
- Contractor for Verizon
Project Manager
SHS Personnel
01.2014 - 01.2017
- Developed and implemented action plans to create revenue.
- Met with prospective clients.
- Hired new employees.
- Conducted background checks and drug screening.
- Effectively monitored work progress such as absences, tardiness and merit increases.
Retail Sales Manager
Marketstar
01.2011 - 01.2014
- Managed staff of 4, coordinating schedules to ensure coverage and meet sales quotas.
- Conducted hiring processes, facilitating interviews and candidate selection to build a strong team.
- Delivered high-quality face-to-face customer service, enhancing customer satisfaction and loyalty.
- Sold Internet, TV and home telephone services.
- Provided contracted services for Verizon, focusing on customer support.
Customer Service and Sales Associate
Bank of America
01.2007 - 12.2008
- Facilitated customer transactions, increasing sales of banking products through personalized service.
- Resolved escalated inbound calls regarding technical issues, enhancing customer satisfaction and loyalty.
- Answered over 100 calls daily in a busy call center environment.
- Opened and closed accounts in a timely manner.
- Maintained privacy of extensive financial records for businesses and residential customers, ensuring compliance with regulations.
Customer Service Associate
Connecticut Light and Power
01.2004 - 12.2006
- Received over 100 calls per day in a busy call center environment.
- Strictly maintained and enforced the First call resolution process.
- Coordinated payment arrangements with customers to assist with financial planning.
- Opened/Closed accounts.
- Received knowledge based training certificates up to and including Level 3.
- Performed storm duty, including all night and overnight shifts.
Customer Service and Sales Associate
A T & T
01.1999 - 12.2001
- Sold TV, internet, and home phone services, contributing to overall sales targets and customer retention.
- Resolved customer escalations by addressing issues promptly and effectively.
- Assisted customers with billing and technical issues, ensuring timely resolutions to enhance satisfaction.
- Provided technical assistance and troubleshooting guidance to customers, improving their experience and fostering loyalty.
- Set up new accounts.
- Set up payment arrangements.
- Broadband
Education
High School Diploma -
Thomas Snell Weaver High School
VA06-1992
Manchester Community College
VASkills
- Customer relationship management
- Customer engagement
- Team leadership
- Staff training
- Schedule management
- Cash handling
Timeline
Membership Expeience Supervisor
Bj's Wholesale Club
08.2024 - 06.2026
Client Service Associate
Boleman Law Firm PC
07.2023 - 04.2024
Corrections Officer
VA DOC
01.2022 - 01.2023
Project Manager
Apr Consulting
01.2017 - 12.2020
Project Manager
SHS Personnel
01.2014 - 01.2017
Retail Sales Manager
Marketstar
01.2011 - 01.2014
Customer Service and Sales Associate
Bank of America
01.2007 - 12.2008
Customer Service Associate
Connecticut Light and Power
01.2004 - 12.2006
Customer Service and Sales Associate
A T & T
01.1999 - 12.2001
High School Diploma -
Thomas Snell Weaver High School
Manchester Community College