Kimberly Hendricks
Hurt
Summary
Results-driven professional with extensive experience in store operations management and customer loyalty enhancement. Proven ability in team building and implementing sales strategies that significantly boost team performance and store profitability.
Overview
10
10
years of professional experience
Work History
Store Manager Team Leader
Family Dollar
Gretna
01.2017 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management, including ordering and receiving merchandise.
- Implemented promotional displays to drive customer engagement and sales.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Led team in daily store operations and customer service excellence.
- Trained and mentored staff on company policies and procedures.
- Ensured compliance with safety standards and loss prevention protocols.
- Conducted regular team meetings to communicate goals and updates.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Store Manager District Trainer
Family Dollar
Gretna
09.2016 - Current
- Trained store managers on operational standards and best practices.
- Conducted performance evaluations for district staff to ensure compliance.
- Implemented new merchandising strategies to enhance product presentation.
- Facilitated ongoing training sessions for employee development and retention.
- Monitored inventory levels and coordinated restocking efforts across stores.
- Developed store management schedules to optimize workforce efficiency.
- Supported store openings by providing training and operational guidance.
- Assisted with recruiting efforts by conducting interviews with potential candidates.
- Built relationships with vendors in order to secure discounts on merchandise purchases.
- Designed and delivered product knowledge training sessions for store managers, ensuring they had the necessary tools to answer customer inquiries accurately.
- Conducted monthly audits of each store's compliance with safety regulations and corporate standards.
- Provided mentorship opportunities for high-performing employees who showed potential as future leaders within the organization.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Identified and communicated to management regarding areas needing additional training.
Education
High School Diploma -
Altavista High
Altavista, VA06-1988
Skills
- Inventory management and merchandising
- Customer relationship management
- Operational compliance
- Sales forecasting
- Team building
Accomplishments
- Store Manager of The Year Award 2025 and 2024
- Top Store In District for Lowest Turnover 2023
- Lowest Shrink in District 2022
Timeline
Store Manager Team Leader
Family Dollar
01.2017 - Current
Store Manager District Trainer
Family Dollar
09.2016 - Current
High School Diploma -
Altavista High