Kimberly Hobbs
Big Stone Gap
Summary
Customer service professional with proven multitasking and time management abilities, dedicated to improving customer satisfaction. Demonstrates strong work ethic and adaptability in fast-paced environments. Skilled in independent work and rapid skill acquisition, consistently delivering positive customer experiences. Skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inpatient/Retail Pharmacy Technician
Ballad Health System
Norton
10.1999 - Current
- Dispensed medications following physician prescriptions and safety guidelines
- Maintained accurate patient records using pharmacy management software
- Assisted pharmacists in compounding and labeling medications
- Managed inventory levels, ensuring stock availability and expiration checks
- Educated patients on medication usage and potential side effects
- Coordinated with healthcare providers to verify prescription details
- Operated cash register for processing customer transactions efficiently
- Trained new pharmacy technicians on daily processes and procedures
- Assisted customers with prescription refills and inquiries.
- Dispensed prescription drugs per physician instructions in accordance with state laws.
- Maintained accurate records of prescriptions filled and medications dispensed.
- Prepared intravenous admixtures under the supervision of a pharmacist.
- Filled orders from doctors' offices and other healthcare providers.
- Utilized compounding equipment such as mortar and pestle, pill counters and automated machines.
- Provided customer service, answering phone calls and responding to emails.
- Verified insurance coverage for patients' medications.
- Performed data entry for new patient profiles and updated existing patient information.
- Ensured compliance with state board of pharmacy regulations regarding dispensing of medications.
- Reconciled drug inventories by comparing physical counts against computer records.
- Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
- Labeled medication containers according to pharmacy regulations.
- Managed daily operations within the pharmacy department including stocking shelves, ordering supplies, maintaining cleanliness standards.
- Processed payments through cash registers or computer systems.
- Followed safety protocols while handling hazardous materials such as drugs, chemicals, and cleaning solutions.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Maintained proper storage and security conditions for drugs.
Education
High School Diploma -
Dryden Combined Schols
Dryden, VA05-1988
Skills
- Medication dispensing
- Inventory management
- Compounding medications
- Regulatory compliance
- Quality assurance
- Customer service
- Insurance verification
- Pharmacy management software
- Data entry accuracy
- Team collaboration
- Problem solving
- Time management
- Relationship building
- Task prioritization
- Critical thinking
- Multitasking
- PPE use
- Troubleshooting
- Good Telephone Etiquette
- Cultural awareness
Certification
- Registered Pharmacy Technician
- National Certified Pharmacy Technician
References
References available upon request.
Timeline
Inpatient/Retail Pharmacy Technician
Ballad Health System
10.1999 - Current
High School Diploma -
Dryden Combined Schols
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