Kimberly Mechling
Chesapeake,VA
Summary
Dynamic leader with extensive experience at Panera Bread, excelling in training delivery and strategic thinking. Spearheaded innovative onboarding and training programs, significantly enhancing retention and performance metrics. Skilled in coaching, mentoring, and project management, with a proven track record of fostering team collaboration and driving sales growth.
Overview
18
18
years of professional experience
Work History
Multi-Market Training Manager
Panera Bread
07.2022 - 11.2024
- Initiated all onboarding of new management in my markets. Created training schedules for new managers to get the best experience in multiple cafes.
- Established clear performance metrics for all market training initiatives, enabling data-driven decision-making processes.
- Enhanced trainee retention rates by providing ongoing support and mentorship throughout the learning process.
- Facilitated interactive workshops for employees, leading to improved skills development and knowledge retention.
- Conducted regular assessments of trainees'' progress, providing constructive feedback and guidance as needed to foster success.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Organized successful team-building events designed to foster collaboration among diverse groups of colleagues.
- Organized multiple aspects of new store openings.
General Manager
Panera Bread
10.2017 - 06.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Evaluated performance metrics regularly identifying areas for improvement and adjusting strategies accordingly for continued growth in sales.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Built and leveraged community relationships to drive business and maximize catering programs.
Assistant General Manager
Panera Bread
09.2014 - 09.2017
- Coordinated new hire orientations and provided onboarding and training for new employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated scheduling for maximized staff productivity.
- Streamlined operational processes by identifying inefficiencies.
- Fostered a collaborative environment for enhanced team performance.
- Trained new to perform cross-training exercises with experienced workers.
- Facilitated quarterly training workshops for staff.
- Mentored junior team members and provided guidance on best practices, contributing to a highly skilled workforce.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishments earnings to bank.
Pro-Team Lead
Panera Bread
05.2013 - 08.2014
Team Associate
Panera Bread
11.2012 - 04.2013
Food and Beverage Director
Marriott
04.2007 - 08.2011
Education
Associate of Science - General Studies
Tidewater Community College
Chesapeake, VASkills
- Sales training
- Training delivery
- Strategic thinker
- Written and oral communication
- New hire on-boarding
- Coaching and mentoring
- Small group instruction
- Training facilitation
- Leadership training
- Project management
Timeline
Multi-Market Training Manager
Panera Bread
07.2022 - 11.2024
General Manager
Panera Bread
10.2017 - 06.2022
Assistant General Manager
Panera Bread
09.2014 - 09.2017
Pro-Team Lead
Panera Bread
05.2013 - 08.2014
Team Associate
Panera Bread
11.2012 - 04.2013
Food and Beverage Director
Marriott
04.2007 - 08.2011
Associate of Science - General Studies
Tidewater Community College
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