Kimberly Midgett
bloxom
Summary
Expertise in contract management and compliance auditing, coupled with strong customer relationship management skills. Proven track record in process improvement and effective communication, ensuring high-quality service and adherence to stringent regulations.
Overview
28
28
years of professional experience
Work History
USPS Contract Delivery Service (CDS) Supplier
USPS
Bloxom
06.1998 - Current
- Achieved a 99% on-time delivery rate across high-volume routes by utilizing advanced route optimization techniques and GPS navigation systems for the past 13 years.
- Maintained accurate records of all deliveries, customer interactions, and vehicle maintenance logs, ensuring compliance with USPS regulations and contract terms.
- Directly supervised and audited a team of 6 employees, conducting regular process audits to ensure 100% compliance with delivery standards, route integrity, and safety protocols.
- Maintained responsibility for the quality of service, personally ensuring all requirements were met and that every customer point received accurate and timely delivery.
- Managed contract requirements for each route.
- Ensured the secure transport of valuable assets, including registered mail bags and currency, between postal facilities, adhering strictly to all USPS security and compliance protocols.
Dispatcher
Eastern Shore 9-1-1 Center
Accomac
10.1999 - 2007
- Ensured 100% data integrity while documenting critical, time-stamped information into the Computer-Aided Dispatch (CAD) system, creating an official and auditable record.
- Prioritized calls, ensuring the most urgent incidents received immediate and correct resource allocation.
- Maintained and updated all call logs, security surveillance cameras, and other equipment on a regular basis.
- Participated in internal quality control reviews of calls and incident reports to make compliance with department standards and find opportunities for process improvement.
- Trained new dispatchers by mentoring them on complex protocols and software use to ensure a high-quality level of service across the office.
Skills
- Contract management
- Compliance auditing
- Customer relationship management
- Process improvement
- Effective communication
Volunteer
- Performed regular quality audits on official call reports, reviewing fellow members' documentation for accuracy and completeness.
- Trained to spot, document, and report when things didn’t look or sound right, from a patient's unusual symptoms to an emergency call that didn't add up.
- Worked effectively with diverse teams in fast-paced, critical incident management.
- Mentored and trained new recruits on emergency protocols and equipment use.
- Coordinated a team of volunteers for various community events, including concerts, holiday events, craft shows and car shows raising essential funds and enhancing community relations.
Timeline
Dispatcher
Eastern Shore 9-1-1 Center
10.1999 - 2007
USPS Contract Delivery Service (CDS) Supplier
USPS
06.1998 - Current