Kimberly Minnema

• Delivered packages efficiently, ensuring timely and accurate service to customers.
• Navigated routes effectively using GPS technology to optimize delivery times.
• Maintained communication with customers to provide updates on delivery status.
• Ensured compliance with safety protocols while handling and delivering goods.
• Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Enhanced customer satisfaction through timely deliveries and professional communication with clients.
• Operated vehicle safely in highly congested areas with no traffic violations.

*From September 2022-December 2024: Worked for Doordash and spark delivery so I could take care of my ill father and be is caretaker. I also worked for Evernest Home Care as a personal caregiver and obtained 50 hours of coursework to become a licensed PCA.

• Provided compassionate care to clients, ensuring comfort and safety in daily activities.
• Assisted with personal hygiene, meal preparation, and medication management for diverse client needs.
• Implemented individualized care plans, adapting strategies to enhance clients' quality of life.
• Coordinated transportation for appointments, ensuring timely access to healthcare services.
• Monitored health status, reporting changes to healthcare professionals for prompt intervention.
• Developed strong relationships with clients and families, fostering trust and open communication.
• Maintained accurate records of client progress, adhering to confidentiality standards and regulations.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

• Navigated efficiently using GPS technology, optimizing routes for enhanced travel time and efficiency.
• Maintained vehicle cleanliness and functionality through regular inspections and preventive maintenance checks.
• Adapted quickly to changing traffic conditions, demonstrating flexibility in achieving on-time arrivals.
• Assisted passengers with luggage and provided support for individuals with special needs, enhancing overall experience.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

• Managed high-volume call traffic while maintaining professionalism and efficiency in service delivery.
• Resolved customer inquiries with comprehensive product knowledge and effective communication skills.
• Analyzed customer interactions to identify trends, facilitating targeted training programs for the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Coordinated with logistics department to expedite shipping for urgent customer orders.

• Streamlined office operations by implementing new scheduling systems and improving resource allocation.
• Coordinated communication between departments to enhance workflow efficiency and project completion timelines.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
• Developed training programs for staff, fostering professional development and enhancing team performance.
• Implemented inventory management systems to reduce excess supplies while maintaining essential stock levels.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Oversaw daily office operations, ensuring smooth workflow and efficient resource allocation.
• Managed scheduling and coordination of internal and external meetings for staff and executives.
• Streamlined communication processes between departments to enhance collaboration and productivity.
• Implemented office policies and procedures, improving compliance and operational efficiency.
• Monitored inventory levels, ensuring adequate supplies while minimizing waste through effective management practices.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

• Managed telecommunications systems, ensuring optimal performance and reliability across multiple platforms.
• Developed and implemented network solutions to enhance communication efficiency within organization.
• Conducted comprehensive diagnostics and troubleshooting for telecommunication equipment and software issues.
• Collaborated with cross-functional teams to design and deploy voice and data communication systems.
• Oversaw vendor relationships, negotiating contracts to ensure cost-effective procurement of telecommunications services.
• Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
• Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
• Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
• Administered user support to over 100 users by implementing procedural and technical solutions to diagnose network and device problems.
• Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
• Liaised with component vendors to properly operate and maintain telecommunications equipment.
• Evaluated competing products in the market to ensure continued competitiveness within the telecoms landscape.